Afternoon pick-up is provided between 13:00 and 16:00 hrs, with scheduled appointments.
No refund is made in the event of a late pick- up.
Drop-off and Drop-off Transfers
Drop-off hours last from to hrs. Drop-off transfer is provided from the rental location to the airport or airport area hotels. Minimum 7 day rental, advance arrangement suggested.
Drop-off late surcharges are $80 per hour. No drop-off transfer is provided in the event of a late drop-off. No refunds are made for early returns or unused portions of rentals.
This is a mandatory one-time charge per vehicle per booking and is applicable to all bookings without exception.
The Preparation Fee covers:
1) The standard kit per vehicle.
2) Toilet chemical.
3) Vehicle exterior cleaning.
4) Pick-up and Drop-off transfers. Minimum 7 day rental.
There are no refunds for unused propane and toilet chemicals and there are no refunds if the customers do not meet the transfer rules and did not receive transfer or if the customer decides to do their own transfer at their own cost.
Mountain Bike and Bike Rack Rentals
We offer one size of adult mountain bike for rent.
We offer a 2 or 4 bike rack with 2 or 4 mountain bikes per carrier. If your customer wants to bring their own bike, bike racks only can be rented. The price for the bike rack only is $30 per rental.
Please Request Rental Bikes and Racks at the Time of Booking.
Office Hours and Holidays
Monday - Friday
Sunday (June 1st thru October 15th)
Sunday (October 16th thru April 30th) CLOSED
Winter Hours (October 16th thru April 30th)
Canadian holidays are January 1st, February 18th, April 19th, May 28th and December 25th/26th.
Maintenance and Cleaning Responsibility
The customer is responsible for checking all fluids at each refueling. Refills of all fluids (except gasoline) will be reimbursed at check in upon presentation of receipts. Gasoline tanks are full at pick-up and must be returned full. The vehicle must be returned clean inside, otherwise, cleaning charges may apply.
Repairs / Refunds/ Early Returns
Necessary repairs are refunded without previous authorization up to $50. The customer must provide receipts. If the customer paid for repairs in excess of $50 without previous authorization we will not give a refund. The customer assumes full Responsibility for any additional expenses incurred by reason of a vehicle breakdown. If the vehicle is in breakdown repair for more than 12 working hours through no fault of the customer, our responsibility to the customer is limited to a refund of the daily rate portion thereof (except with E.L.V.I.P. coverage). Radio, TV/VCR, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and gps malfunctions are not considered breakdowns and no refunds are made for repair time to these items.
There will be no refunds for early return of a rental vehicle.
In case of an accident, the customer must notify the police for a police report immediately, they must notify Our office within 24 hours and make a full report in writing. CDW/E.L.V.I.P. accident coverage is void if the customer fails to follow this procedure.
Credit Cards / Traveler’s Cheques
We accept Master/Eurocard, Visa, American Express credit cards as well as all CDN/USD Traveler’s Cheques. We are not responsible for the exchange rate fluctuations of any credit card transaction.
Driver’s License / Driver’s Age
The customer must be in possession of a current and valid driver’s license.
The minimum age to drive the motorhome is 25 years old.
Parking / Traffic Violations / Toll Roads
The customer is responsible for reporting and payment of all parking, traffic and toll road violations and charges at rental termination.
Non-reporting of parking, traffic and toll road violations and charges will result in an administrative charge of up to $100. Non-reported parking and traffic violations plus administrative charges will be charged against the customer’s credit card or will be collected at the customer’s domicile.
Driving is not permitted:
1) In Mexico.
2) On Logging roads, non public roads or Off Road.
All rental vehicles travelling to Alaska, the North West Territories and the Yukon Territories are permitted and must be confirmed in advance.
All water and holding tank systems have to be kept above 5 degrees Celsius at all times, to avoid freezing. During the winter months (mid October to mid April) all vehicles are winterized. All water is drained from the water system and replaced with plumber’s antifreeze. Therefore there will be no access to the sink and shower. If you get your motor home de-winterized or winterized you must use an authorized RV Service Station, please get a copy of the receipt for both services as you are still liable for any damages that may occur while the motor home is in your care.
We recommend using plumber’s antifreeze to flush the toilet to ensure the waste does not freeze. Customers who pick up a motor home in a winterized state are permitted to have the unit dewinterized providing the temperatures are above 5 degrees Celsius. The de-winterizing is to be done by authorized RV Service Station. The de-winterization allows you to use the water system during your trip in the warm temperatures. Upon returning to temperatures below 5 degrees the vehicle must be winterized by RV Authorized Service Station again before reaching colder climate to avoid damages to the water system.
Motor Home Travel is entitled to upgrade the customer to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, Motor home travel’s Responsibility is limited to the refund of the difference in gross rates.
A 3 day minimum applies to all rentals from October thru May and a 7 day minimum applies from June Thru September. A 14 day minimum is required for unlimited kilometers.
Pet friendly vehilcles available upon request.
Towing is not permitted
The storage of items on the roof is not permitted. Free storage of luggage is available at the owner’s risk.
All rentals are subject to the terms and conditions of the rental contract. Prices, policies and conditions are subject to change without notice.