SUMMARY OF RENTAL CONDITIONS:
This document contains a brief summary of the rental conditions for JUCY Inc. The full details of the JUCY rental contract will and do apply. All rates quoted are in US dollars.
If the renter wishes to extend the rental whilst on rental, they must obtain authorization from JUCY. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card via telephone or at a JUCY Rental Office Branch immediately upon confirmation of the rental extension. All extensions are treated as a “booking amendment” and the booking amendment conditions will apply. Rental Charges: Rental Charges are calculated on a ‘per night’ basis.
ONE WAY RENTALS:
One way rentals are available between all JUCY Rental Offices subject to a 5 night minimum rental period. The following one way fee will apply if confirmed in advance: $175 for travel between USA locations and $250 for Vancouver. All one-way rentals require prior approval. Change of drop-off location without authorization from JUCY will be subject to the one-way fee of up to $700.
JUCY RENTAL OFFICES AND OFFICE HOURS:
JUCY USA Rental Offices are located within Apollo Motorhome rental branches in the USA.
JUCY / Apollo Rental Offices are open Monday to Friday from 9.00am to 4.30pm (latest drop off time is 3.00pm, earliest collection time is 9.00am), and Saturday from 9.00am to 12.00pm (latest drop off time is 11.00am; earliest collection time is 9.00am). Rental Office will be closed Sundays and on the following public holidays: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day.
VEHICLE COLLECTION AND RETURN:
- Vehicles can be collected Monday to Friday between 1.00pm and 3.00pm. An “early departure fee” of $55 will apply if the desired collection is between 9.00am - 12.59pm; - Vehicles must be returned Monday to Friday between 9.00am and 11.00am. A “late return” fee of $55 will apply if the desired return is between 11.01am - 3.00pm;
- On Saturday, vehicles must be collected and returned between 9am and 11am.
No refund will be made if the length of hire is shortened or for unused days. There is no refund for late pick up or early return of vehicle.
Unlimited mile packages, 500 mile packages and 100 miles per night packages are available at extra cost. All mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.25 per mile upon return of vehicle.
Vehicles must be collected and returned to our rental office (no airport returns are permitted). JUCY offers a delivery service to / from USA branches. Fully packed campers can be delivered within a 50 mile radius - LAS/LAX for $100 and SFO for $150.
Failure to return to a JUCY rental office may result in a relocation fee being charge or up to $700. Transfers to and from the JUCY rental office are not included in the rental price. It is the renter’s responsibility to get to and from the rental office.
PAYMENT AT RENTAL OFFICES:
For security reasons, JUCY will only allow accepted credit or debit cards for rental charges, paid on vehicle pick up or drop off. Cash payments will not be accepted at rental offices.The Bond on the vehicle is only payable at pick-up by Credit Card, there is no exception to this condition.
JUCY only accept Visa (2% fee), MasterCard (2% fee) and American Express (4% fee).
ADMINISTRATION FEES / TAXES:
A charge of 10% of the total cost will be levied to cover administration fees, government fees, duties and other associated costs.
EXCHANGE RATE / CURRENCY VARIATIONS:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. JUCY do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
DRIVER’S LICENSE AND MINIMUM AGE:
A current and full motor vehicle driver’s license is required. If the driver’s license is not in the English language then an international driver’s license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s license must have been held for at least one year and be valid for the whole length of the rental. The original driver’s license must be shown at time of pick-up when the driver is present. Drivers must be 21 years of age or over.
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
JUCY reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. Underground parking, parking garages, drive-thrus: To prevent overhead damage, JUCY vehicles are not allowed in any parking structures or drive thrus.
Death Valley and other desert areas: Vehicles are not allowed to operate in Death Valley and other desert areas during 15 July to 15 September due to extremely high temperatures which can cause system failures. At other times clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
Mexico: Travel to Mexico is strictly prohibited.
Alaska, Yukon and Northwest Territories: For travel to Alaska, Yukon and Northwest Territories in Canada a fee of $500 applies.
Burning Man Festival: JUCY requires prior notification of attending Burning Man Festival. Travel to the Burning Man Festival will incur a $700 fee, hirers are required to thoroughly clean the vehicle and remove all dessert dust before returning. Additional cleaning fees ($500) may be applied upon return of the vehicle if excessive dessert dust remains.
CHANGE OF DROP-OFF DESTINATION:
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from the JUCY Reservations. Subject to the change being approved, an additional charge of $700 may apply.
The following changes will result in a re-calculation of rental rates. The rate will be calculated using the most current rate and compared to the existing rate; the higher rate will apply:
• Change of party name;
• Change of vehicle size;
• Change in pick up or drop off location;
• Change in pick up or drop off date;
• Cancellation and rebooking.
Although JUCY run late model vehicles, it may happen that small repairs are required. Repairs up to $75 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. Keep the receipt for reimbursement. For amounts over $75, JUCY will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.
INFRINGEMENTS AND ADMINISTRATION FEES:
The renter is responsible for paying the charging authorities directly for all parking citations, tolls, fines for toll evasion, and other fees, fines and penalties assessed against the renter, JUCY, or the Vehicle during this rental. Such charges are referred to in this Agreement as “Citations.” If JUCY is notified that JUCY may be responsible for payment of a Citation, the renter will pay JUCY or a third party processor of JUCY’s choosing (currently Violation Management Services (“VMS”)) for all amounts JUCY pays on the renters behalf, and, in addition, pay JUCY or VMS a processing fee of up to $50 for each such notice.
A Damage Administration fee of $75 will be applied for processing each damage claim. This fee applies to all damage claims regardless of whether the Hirer elects to use JUCY Excess Reduction Cover or has made their own travel insurance arrangements.
Vehicles cannot be requested by make or model, only by vehicle category.
LIMIT OF LIABILITY:
In the event of no alternative vehicle being available to the renter JUCYs liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
JUCY reserve the right to refuse any rental at our discretion.
Service dogs are permitted to travel in JUCYs vehicles with prior permission from JUCY. No other animals are permitted in JUCY vehicles.
Smoking is not permitted in JUCY vehicles. A $500 cleaning fee will apply and be charged to the renters credit card upon return of the vehicle if smoke smell is present.
BURNING MAN FESTIVAL:
JUCY requires prior notification of attending Burning Man Festival.
Travel to the Burning Man Festival will incur a $700 supplement, hirers are required to thoroughly clean the vehicle and remove all desert dust before returning. Additional cleaning fees may be applied upon return of the vehicle if excessive desert dust remains.
Burning Man Fee $700 (Payable prior to pick up).
Special cleaning fee is charged if the vehicle shows any sign of desert dust on return. The $700 fee includes a 2 hour special cleaning service provided by JUCY staff after your rental. If it takes longer than 2 hours to clean the vehicle of all dust and dirt (this includes cleaning all vents, all corners of the living area, the kitchen and the Penthouse as well as the engine) every extra hour is charged at a flat rate of $155 per hour.
- Travel to the Burning Man Festival is at your own risk. JUCY will be able to provide only limited roadside assistance and any towing or repair cost will be billed to the renter.
- Remember - JUCY does not provide a generator! - The second battery will be flat after 1-2 days without driving. This will result in the fridge, DVD player and other electronics to STOP WORKING.
- Remember - There is no water supply at the Burning Man Festival. The water in the fresh water tank is not suitable for drinking. Please take enough water and supplies!
- You are expected to clean the vehicle the best you can prior to returning the vehicle, please also remember to fill up the fuel and empty the waste water tank.
Are correct at time of print and are subject to change without notice.