RV Rental RV Rental Conditions - 227

Please note:
This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon vehicle collection.
• All rates quoted in this document inclusive of Goods and Services Tax (GST) and are in NZ dollars.
• Rental basis is per calendar day.

• Minimum rental period is 5 days, with the exception.
• Minimum rental periods are subject to change during peak periods.
All rates and conditions are subject to change as required and without prior notification.

INCLUDED IN RATES:

• Unlimited kilometres

• Vehicle liability (liability applies, see information under the heading “for your protection – vehicle liability”)

• 15% GST
• Airport transfers upon vehicle collection and return

• Kitchen equipment

• Linen and bedding

• General equipment
• GPS
• Customer care 24 hour, 7 days per week road-service helpline (toll free)

INCLUSIVE PACK:

The Maui inclusive Pack is NZ$63 per day (maximum NZ$3,150 per rental) and is payable in addition to the daily rental rate.

The Maui inclusive Pack component is commissionable along with the vehicle component of the rental.

Inclusions are:

• Liability Reduction Option
• Picnic table and chairs (chairs per person travelling)

• Snow Chains if required

• Portable Heater if required
• Baby / Booster seat - on request (cannot be fitted in some vehicle categories)

• WiFi, including 1GB of data
• Extra Driver Fees
• Linen Exchange
• Single vehicle rollover cover

VEHICLE SECURITY DEPOSIT
If the Liability Reduction Option or the maui Inclusive Pack is not taken, the customer must pay the Liability Deposit. The Liability Deposit is NZ$7,500 and is applicable regardless if the hirer has purchased private travel insurance.
The customer must provide a valid credit card to pay the Liablity Deposit and the amount will be debited to the customer’s credit card on the day of vehicle collection. The credit card holder must be present and able to sign for the Liability Deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of pre-paid travel card is not acceptable as a means to provide a Liability Deposit.
The Liability Deposit is subject to a 2% credit card administration fee in addition to the Liability Deposit amount when the credit card used is either a Visa or MasterCard, or 4.6% when the credit card used is American Express. The credit card administration fees are subject to change.
The Liability Deposit is fully refundable, including the credit card surcharge, if the card used to provide the Liability Deposit is a Visa or MasterCard credit card, provided the Vehicle is returned undamaged. maui recommend that customers use a Visa or MasterCard credit card for the Liability Deposit, as the credit card administration fee that applies when using American Express is not refundable.

RENTAL DURATION
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Minimum rental period is 5 days.
• Minimum rental period is 10 days for hires with a collection date between 20 December and 10 January.
• Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
• Minimum rental period is 10 days from 20 June 2017 to 10 July 2017.
• Minimum rental period is 7 days from 14 April 2017 to 17 April 2017.
• Minimum rental period is subject to change during peak periods.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. No refund will be made if the length of hire is shortened or for unused days.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Maui (call 0800 651 080). The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

OPERATING HOURS
Maui branches are open daily from 0800 to 1630 hours, 7 days a week with the exception of Christmas Day (25 December) when all branches are closed.
Maui requests that clients collecting or returning their vehicle to be in the office by 1530 hours.

MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Details are on application.

ROAD USER CHARGE RECOVERY FEE

The Road User Charge Recovery fee is included in the Maui Inclusive Package. If the Maui Inclusuve Package has not been selected the Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.

The vehicle rates per 100km are as follows:

Ultima, Ultima Plus: NZ$6.22
Beach, Sunset, River: NZ$6.62

maui reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.

EXCHANGE RATE / CURRENCY VARIATIONS

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to Maui. 

BOOKING AMENDMENTS

All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

If rental dates are amended within 14 days of vehicle pick up, no refund will be made if the rental is shortened.

DISCLAIMER

FOR YOUR PROTECTION – VEHICLE LIABILITY
New Zealand legislation provides limited coverage for personal injury. maui does not accept any liability for personal injuries sustained during the rental and recommend the hirer does not leave valuables in the vehicle and that they have personal travel insurance to cover for the loss/damage of personal belongings. maui strongly recommends that all people travelling in New Zealand take out personal travel insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the „exclusions‟. This also includes the cost of the daily rental for the period the vehicle is being repaired. In addition to these costs, an administration fee of NZ$60 may apply, per claim. The liability applies in respect of each claim, not rental. The NZ$7,500 liability can be reduced by purchasing the Liability Reduction Option or the maui Inclusive Pack.

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

Liability Reduction Option

Cost per day NZ$45 
Excess reduced to Nil (Except for exclusions) (max charge NZ$ 2,250)

When the Liability Reduction Option has been purchased, the hirer will have no Liability at all with the exception of the ‘exclusions’. This cover includes unlimited tyre and windscreen cover for accidental damege.

The maximum public liability is NZ$20,000,000, sub limits may apply. Please note that the maximum public liability may change during the course of the year for which these terms apply

Single vehicle rollover cover
NZ$100 per rental
Where the hirer purchases Single vehicle roll over the cost of damage resulting from a single vehicle roll over will be covered.
 

WE STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE INCLUSIVE PACK FOR TRAVEL WITH PEACE OF MIND

Liability Deposit
If the Liability Reduction Option or the maui Inclusive Pack is not taken, the customer must pay the Liability Deposit. The Liability Deposit is $7,500 and is applicable regardless if the hirer has purchased private travel insurance.
The customer must provide a valid credit card to pay the Liablity Deposit and the amount will be debited to the customer’s credit card on the day of vehicle collection. The credit card holder must be present and able to sign for the Liability Deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of pre-paid travel card is not acceptable as a means to provide a Liability Deposit.
The Liability Deposit is subject to a 2% credit card administration fee in addition to the Liability Deposit amount when the credit card used is either a Visa or MasterCard, or 4.6% when the credit card used is American Express.

EXCLUSIONS:

The Liability Reduction Option will not apply and the customer is responsible for all costs arising out of, or incurred in connection with:
1. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) or driving under the influence of alcohol or drugs, or negligence.
2. Any loss or damege to personal belongings or property of the customer (or any person or entity related to the customer). Maui recommends the customer does not leave valuables in the vehicle and that they take out personal travel insurance.
3. Any damage where the customer is charged by local authorities for being careless, showing gross negligence or wilfulness in failing to abide by the local road rules.
4. Retrieving or recovering a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned, in each case in circumstances within the control of the customer.
5. Replace keys, which have been lost or stolen, or retrieval of keys, which have been locked in a vehicle.

6. Overhead and underbody damage to the vehicle however caused, except where Liability Reduction Option or the maui Inclusive Pack has been purchased.
7. A single vehicle roll over except where the maui Inclusive Pack has been purchased.
8. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
9. Damage causedDrivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
10. Any damage caused to the vehicle due to the use of snow chains.
11. The Customer will be liable for any damage associated with the incorrect use of fuel (fuel being diesel or petrol), this includes Bio-Diesel which should not be used, or water or other contamination of fuel.
12. Any water related damage which includes, but is not limited to: vehicle submersion, contact with salt water, creek or river crossing, driving through low plain flooded areas, and beach driving.
13. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.

The following equipment is supplied in each motorhome relevant to the capacity of each vehicle:

• Apartment Style Kitchen equipment - includes quality plates, bowls and cups. Wine and drinking glasses. Superior cutlery and cooking utensils. Bottle/can opener, mixing bowls, colander, saucepans, frying pans, chopping board, gas kettle, electric jug, coffee plunger, toaster and tea towel..

• Freshly laundered linen and bedding - includes pillow, pillowcase, sheet and towel per person and one doona (duvet) per bed. maui customers may also exchange their linen and bedding during their rental at any maui branch..

• General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers, toilet chemicals and floor safe. General equipment also includes starter items that are designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, biodegrable bin liner, toilet roll, and biodegrable toilet chemicals.