RV Rental RV Rental Conditions - 1512



Price Include

  • Full comprehensive insurance with excess of: € 1,500/2,000 per damage
  • V.A.T (%): 19
  • Third party insurance up to : € 5,000,000
  • Extra driver fee: Max. 3 drivers
  • Kitchenware kit:
  • Road asistance 24 Hour :
  • First tank of propane:
  • Unlimited Milage:
  • Safety package (warning triangle, reflective safety jackets, first aid kit and beam deflectors)
  • GPS
  • Rear Vision Camera
  • USB Port


Extra options

  • Childseat
  • Gazebo
  • Drop & Go (Return fuel tank empty, priority keydrop, 'Easy Return')
  • Easy Return (no need to empty water tank, fridge, rubbish, and remove bed linen)
  • Child cushion
  • Snow chain
  • Camping table & chairs
  • Camping Key Europe Membership insurance Card
  • Pets
  • Winter Tyres
  • Special Cover (Includes Windscreen, Mirror & Tyres)
  • WC chemicals kit
  • Insurance excess reduction to €250
  • Free use of Rv Plan system - RV trip planning
  • Personal Kit (linen and towels)


Payment Conditions

Down payments of 300, the rest 35 days before pickup.


Cancelation Fee

  • up to 31 days prior to rental date:
       10 % of rental price, at least 300 € EUR will not be refunded
  • 15 days to 30 days prior to rental date:
       60 % of rental price, at least 450 € EUR will not be refunded
  • 15 days to 30 days prior to rental date:
       60 % of rental price, at least 450 € EUR will not be refunded
  • 1 days to 14 days prior to rental date:
       100 % of rental price, at least 600 € EUR will not be refunded
  • 1 days to 14 days prior to rental date:
       100 % of rental price, at least 600 € EUR will not be refunded

Terms & Conditions

Summery of Rental Conditions

This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in Euro.
 

Rates Include:
- 19% VAT
- Unlimited kilometers
- Free additional drivers - Max 3

- Kitchen Kit
Comprehensive Insurance for one named driver aged 21 – 80 and holding a full valid driving licence for more than 2 years (Standard liability of €1500 / €2,000 (Duo & Explorer / all other) (€1750 / €2,250 for young drivers - 21-24*

- 24 Hour Breakdown & Roadside Assistance **
* Excluding any insurance loading. Extra charges may be incurred if the driver to be insured has a driving conviction or is in an occupation which is deemed high risk. These charges will be passed onto the customer.

** Apollo Europe will supply full breakdown cover to cover any mechanical faults to the base chassis of the vehicle. Any call out charges necessitated by the client through operator error, e.g. a flat vehicle battery etc will be the responsibility of the client.

 

Value Pack
€57 per night.
The Value Pack includes: CDW 
€250, Windscreen, Mirror and Tyre protection (Special Cover), Bedding, Towels, Camping Furniture, Toilet Chemicals.
The Value Pack is not available for young drivers (21-24 yrs.) or drivers over 80 years of age.

Drop & Go (additional cost)
Our premium returns service, Drop & Go is available exclusively to guests who have purchased the Value Pack or CDW €250.
Guests who select our Drop & Go service benefit from: 

• Return fuel tank empty 
• Priority key drop
Apollo will also take care of:
• Last empty of fridge/freezer
• Last empty of rubbish
• Last empty of grey water tank
• Tidying & removing bed linen & towels
• Packing guests kitchen box on return

Easy Return (additional cost)
Take the hassle of out of returning your motorhome.
When guests select our Easy Returns service, Apollo will take care of:

• Last empty of fridge/freezer
• Last empty of rubbish
• Last empty of grey water tank
• Tidying & removing bed linen & towels
• Packing guests kitchen box on return

Reservation
Payment is only accepted by credit card (Visa or MasterCard). A reservation is only binding after it has been confirmed by Apollo Europe. Apollo Europe terms and conditions and cancellation policy apply from this point onwards. Vehicles will not be released without full payment being received.

 

Booking Duration
The minimum rental for all pick ups until the end of March 2022 is 3 nights. For pick ups on April 2022 - 5 nights. On May & June - 7 nights. On July & August - 10 nights. On September - 7 nights. Between October 2022 and March 2023 - 5 nights.

Minimum rental periods are subject to change during other peak periods.

 

Rental Extension

If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra costs (calculated on the current of the day) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.

 

Multiple Rentals
Consecutive Apollo Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Germany, Great Britain, Ireland, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.

 

Driver’s Licence and Minimum Age

Driver(s) must hold a full valid manual driving licence for at least 24 months that entitles them to drive a European category B vehicle or equivalent up to 3500kg GMW. Drivers holding an automatic transmission licence only cannot drive any of our vehicles.
Valid driving licences for insurance purposes are:
(a) UK, EU, EEA, Canada, Australia, New Zealand, Republic of South Africa, Singapore, Japan, Brazil, Argentina, Russia, Malaysia, Hong Kong, China & USA.
(b) For rentals in mainland Europe, driving licences from other countries may be considered on request to info@apollocamper.eu.
(c) If the driving licence is not in the language of the country of rental or issued in the EU or EEA (including Switzerland), then an international driving licence is required. A certified translation may be accepted depending on the country where the original licence was issued.
If no suitable driving licence is shown at the time of pick-up, you can withdraw from the Rental Agreement at your cost.
Age limits:
(a) Standard driver insurance is available on all vehicles for drivers aged 21-80.
(b) Driver’s age must be declared at time of booking. All drivers must be present for collection of the motorhome. No exceptions can be made. All drivers must provide two separate forms of photographic identification on collection of the vehicle otherwise hire will be invalidated i.e.: valid passport and driving licence. Your driving licence must be at your current address. If not, then in addition to this we require 2 alternative proofs of identification i.e.: a utility bill and bank statement dated no more than 60 days old which has your name and current address listed. If you have a GB driving licence, we require you to log in to the DVLA website and check the counterpart of your driving licence. Your rental will be cancelled without refund if we are unable to DVLA check your driving licence details. If you have a Northern Ireland driving licence, we require both the photo card and the paper counterpart. You must declare at the time of booking if there are any endorsements on your driving licence. Apollo Europe may not be able to provide cover for you to drive the vehicle if you have certain endorsements imposed on your driving licence. Charges apply for penalty points. Failure to declare any accidents or driving convictions invalidates insurance. Maximum of 3 additional drivers per rental. Drivers are liable for any legal penalties (parking fines, speeding tickets etc) incurred during the hire period. An administration fee of €45 applies to all penalties received by Apollo Europe.
We are unable to offer driver insurance under the following circumstances and any bookings made in this respect will have to be cancelled:
(a) Drivers under 21 and over 80 years of age.
(b) Drivers who have not held a full valid driving licence as outlined above for at least 24 months.
(c) Should any driver fail to present all of the correct documentation and identification on collection of the vehicle or the documentation does not meet the driver requirements set out in the terms and conditions, then Apollo Europe will be unable to release the vehicle. No refunds will be given.
(d) Drivers holding only an automatic driving licence.
(e) Persons who have had their insurance declined and/or renewal refused and/or special terms imposed and/or have had their insurance cover cancelled or avoided by an insurer.
(f) Persons who, whilst driving, have been involved in more than one fault motor claim during the past 3 years.
(g) UK drivers who do not provide access to their driving licence counterpart.
(h) Persons who have been disqualified from driving for a period exceeding six months in the last three years or drivers who have been disqualified for a period exceeding three months in the past year.
(i) Persons engaged in any of the following acts, occupations or professions:
i. Professional entertainment or theatrics
ii. Professional sport
iii. Jockeys or in connection with racing of any sort
iv. Undergraduates and/or students under 25 years of age
v. Service personnel born outside of the United Kingdom if they have held their full driving licence for less than twenty-four months
vi. Courier services, express mail or parcel delivery if the vehicle is to be used for business purposes
vii. Fast food establishments (including food delivery) if the vehicle is to be used for business purposes
viii. Motor factors if the vehicle is to be used for business purposes
ix. Wholesale or daily newsagent deliveries if the vehicle is to be used for business purposes

x. General dealers or street and/or market traders if the vehicle is to be used for business purposes. 

On all cases, the insurance company has the final say.

 

Branch hours for collections and returns
Guests must phone their pickup branch either on the day prior to collection or on the morning of pickup where they will be informed of their designated pickup time.
With social distancing measures in place, these times must be adhered to so that we can minimise the number of Guests at our branches at any one time.
Guests are advised against turning up without confirmation of their time, as this can result in a frustrating long wait for the guest.
Branches are closed for collections and returns on 1st January and 25th December 2021 / 26th December 2022.

 

Online check-in
To improve our guest experience, maintain social distancing and enable guests to get on their road trip as swiftly as possible, it is mandatory for guests to complete online check-in prior to arrival at the Apollo branch. The online check-in process also provides guests with all the necessary documentation, terms and conditions and insurance details which they can review at their leisure prior to picking up their vehicle.

 

Vehicle Collection
Collection of the vehicle is Monday to Saturday between 3-5PM (last collection time at 5PM) unless otherwise agreed by Apollo Europe and any additional premiums paid. There is an additional surcharge for collections or drop-offs on Saturday. The hirer should allow 1-2 hours in order to complete all paperwork and demonstrate the vehicle to you.
One security deposit payment is payable by credit or debit card only on collection. This covers standard liability, refuelling and cleaning deposit.
All drivers must be present on collection of the motorhome and must present their full valid driving licence (as outlined in section 5 of these terms and conditions), passport and credit/debit card for the security deposit. Photocopies will not be accepted. Vehicles will not be released without 2 forms of valid photo identification and funds for the security deposit being available on collection.
Apollo Europe will supply the Vehicle in a clean, safe and road worthy condition which meets Apollo Europe’s quality assurance program along with all regulatory and registration requirements and You acknowledge that:
(a) The Vehicle was delivered to You in a good operating condition and You agree to return the Vehicle without alteration or addition, in the same condition, except for ordinary wear and tear (having regard to the period of hire excluding windscreen or tyre damage) together with all tools, tyres, accessories and equipment to the Return Location on the Return Date as specified in Rental Agreement Part A.
(b) You inspected the Vehicle at the commencement of the hire and agree that the Vehicle was in good operating condition and fit for the hire; and
(c) The Vehicle remains at all times the sole property of Apollo Europe.
Apollo Europe will make every effort to have your vehicle ready for collection at the appropriate time, however, during busy periods there may be some delays which are out of our control. Should this be the case, no refunds will be due to you and no extension of your hire can be made as the motorhome will still be required to be returned in accordance with the details set out in your rental agreement.

 

RV Introduction

On arrival at their pickup location, guests will complete the rental agreement, view the damage report, and pay the security deposit by credit card. If any additional items are required, these can still be purchased prior to the completion of their documentation.
On pick-up, our staff provide guests with a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.

 

Rental Companion
At check in each booking receives a Rental Companion. The Rental Companion is a handy guide containing all the information guests needs to know on their RV holiday including helpful checklists, important telephone numbers and Covid safety on the road. The Rental Companions are available in English and German.

 

Payment on branches
For security reasons, apollo will only accept credit cards or debit cards for rental charges paid on RV pickup or drop-off. Cash payments will not be accepted at rental branches. The Security deposit on the RV is only payable at pickup. We accept: Visa, Mastercard & Maestro.

Vehicle Return
Return of the vehicle is between 9AM-11AM unless otherwise agreed and additional premiums paid. The hirer should allow 1 hour to complete the return documentation and check the vehicle.
The Vehicle must be returned undamaged, with a full tank of fuel, with an empty and clean toilet cassette, empty waste water tanks (if applicable), a clean interior that is completely free of mud, rubbish and pet hair, and in the same condition as it left the depot otherwise charges will apply.
Apollo Europe reserves the right to charge a cleaning fee of up to 
€200 if the vehicle is returned in an unclean condition.
The toilet cassette must be emptied prior to the return of the vehicle, or an additional 
€200 will be charged to the hirer/you.
The vehicle must be returned with the same of fuel equal to that at the time Apollo Europe provided the vehicle. If the vehicle is returned with less fuel, the difference will be charged at 
€2.50 per litre and a service fee of €30 needs to be paid.
The exterior of the vehicle does not require cleaning unless it is covered with excess mud or dirt making it difficult for our team to see the return condition.
There are no refunds for early returns. Charges apply for late returns.
Should for any reason, the hirer fails to return the vehicle to the agreed Apollo Europe depot, the hirer accepts that he or she is liable for the full cost to recover the vehicle back to the Apollo Europe depot and for any daily rental fees for the vehicle for the period which it is off the road as the result of not returning the vehicle to the depot by the agreed return time.

Late Returns
Apollo Europe must be notified immediately to prevent any prosecution for driver(s) driving whilst uninsured. Late returns will be charged at one day’s rental cost regardless of circumstances.

Public Holiday Surcharge
€99 surcharge will apply to all rentals picking up and/or dropping off on Public Holidays: 15 April, 18 April, 26 May, 6 June, 3 October, 31 October

Transfer
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Apollo depot are not included in the rental price. It is the renter’s responsibility to get to and from the branch.

 

Driving In Mainland Europe
Vehicles collected in Germany can travel to the countries listed below without incurring an additional charge: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Lichtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal (excluding Madeira or the Azores), Romania, Serbia, Spain (excluding Balearic and Canary Islands), Slovenia, Slovakia, Sweden, Switzerland, United Kingdom. From April 2022: Albania, Bosnia and Herzegovina, Montenegro, North Macedonia.
Travel outside of these in the rental vehicle will be in breach of your terms and conditions and you will not be covered by any insurance. Please check your route carefully.

Any exceptions to these provisions require the express and written consent of Apollo Europe.
The hirer shall be solely responsible for ensuring familiarity with traffic legislation and laws of countries visited and observing all applicable traffic regulations in all countries visited and traversed during the rental duration. The hirer assumes all responsibility for any expense or loss of time while traveling in restricted areas.

 

Travel Restrictios / EU Travel
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Apollo at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. Guests assume all responsibility for any expense or loss of time while traveling in restricted areas, will void all insurance and liability coverage and may be subject to a penalty fee for each occasion identified.For the safety of guests, the following travel restrictions are in place:

Prohibited Travel Areas
Travel in the following areas is strictly prohibited at all times:
• Unsealed and non-public roads.
• Any and all unnumbered roads and highways.
Travel Restricted Areas
Journeys into areas at war are prohibited.
Journeys within Europe only are generally permitted, unless it involves journeys to Cyprus, Russia, Belarus, Ukraine, Moldova, Turkey, Iceland, Greenland, the Canary Islands, Madeira or the Azores. Any exceptions to these provisions require the express and written consent of Apollo. The guest shall be solely responsible for ensuring familiarity with traffic legislation and laws of countries visited and observing all applicable traffic regulations in all countries visited and traversed during the rental duration.
The motorhome may only be used on public roads.

The motorhome is to be treated gently and according to the relevant regulations and technical rules. The operating instructions / manuals must be observed. The guest must properly close the motorhome during an absence.
The relevant regulations, load regulations, vehicle dimensions (height, width, length) and technical rules must be observed. All vehicles have a maximum gross vehicle weight of 3,500kg, with the exception of the Duo which has a maximum gross vehicle weight of 3,300kg.
The guest is obliged to regularly check the operational readiness and traffic safety of the motorhome. In particular, he will monitor oil and water levels and tire pressure and correct if necessary.
The motorhome may not be used in particular:
• for motor sport purposes, in particular driving events in which it depends on the achievement of a maximum speed, or in the associated practice trips;
• for vehicle tests or driver safety training;
• for other purposes that result in excessive use of the motorhome;
• to driving school exercises;
• for commercial passenger transport;
• for re-letting;
• for hire;
• to commit crimes, even if they are punishable only under the law of the crime scene and for the transport of highly flammable, toxic or otherwise dangerous substances.

 

Festival Surcharge
Apollo is happy for guests to attend festivals from any of our locations with pre-authorized permission to travel. Guests who take vehicles to festivals must reuest permission at the time of reservation.
Apollo will provide further announcements should a surcharge be introduced for a particular festival. Guests who travel to festivals without permission will be required to pay the festival surcharge at drop-off and will void all insurance coverage.
Apollo reserves the right to alter or change the list of festivals affected by the surcharge.

 

Cancellation By Apollo Europe
Apollo Europe reserves the right to cancel a reservation before, on or after the commencement of hire as follows:
(a) Hirer does not provide a valid passport/identity card and driving licence as proof of ID.
(b) If Named Driving Licence is not produced or valid in accordance with stated conditions.
(c) If a UK driver fails to provide access to information on the counterpart driving licence.
(d) Hirer fails to provide funds for security deposit payment by credit card or debit card.
(e) Over occupancy of vehicle in accordance with the provision of seatbelts.
(f) The address on driving licence does not match billing address where additional proof of ID is not supplied.
(g) Due to operational issues affecting rental fleet.
(h) Hirer is in breach of any term in this agreement.
(i) The hirer obtained the vehicle through fraud or misrepresentation.
(j) If any statement, representation or warranty made by the hirer in respect to himself or additional drivers is incorrect.
(k) The vehicle appears to be abandoned.
(l) In the event of any damage to the vehicle regardless of fault.
(m) The vehicle is not returned at the agreed date or Apollo Europe reasonably believes the vehicle will not be returned on the agreed return date.
(n) Apollo Europe considers on reasonable grounds that the safety of passengers or the vehicle is in danger. The hirer understands that in the event of such termination or repossession that the hirer has no right to a refund or any part of the rental charges or the security deposit.
In the event of cancellation, Apollo Europe’s liability is limited to the refunds of all monies paid by the hirer. No compensation is available for additional arrangements booked by hirer (e.g.: flights, concert tickets).
Apollo Europe reserve the right to amend our cancellation policy for certain events.

 

Booking Amendments
If you wish to make any changes to your booking (including voluntary downgrade) the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations: 
- Change of name
- Change to pick-up or drop-off  dates

- Change to pick-up or drop-off location
- Change of RV category/type
- Change of rate scheme including special rates
If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking.

If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
Any change is for extra charge.

 

Change Of Vehicle

Vehicles are booked by vehicle category and not by make or model.
Acting reasonably, Apollo Europe reserves the absolute right to change your vehicle type or its specification in the event of unforeseen circumstances such as accidents, operational issues or other losses. The hirer is not liable for any increased rental charges from the substitute vehicle. The hirer is liable for any additional running costs pertaining to the substitute vehicle.
In the event of a downgraded vehicle type, the hirer may be eligible for a partial refund.
In the event of no alternative vehicle being available to you, Apollo Europe’s liability is limited to a refund of the hire charge. In all cases, no other refund will be available including compensation for additional arrangements booked by hirer (e.g.: flights, hotels, activities).
The substitution of an alternate vehicle due to unforeseen circumstances is not a breach of contract and does not result in a refund, however a refund entitlement will be provided by Apollo Europe where there has been a breach of the contract giving rise to the right for a refund.
If You decide to rent a Vehicle of a lesser class than the one booked, You are not entitled to a refund.

 

Motorhome systems
Prior to the collection of your vehicle, Apollo Europe carry out a full inspection of all onboard components to ensure they function correctly. On collection, you will be shown how each component operates and what to look for if a system fails during the hire. Apollo Europe will do everything possible to resolve the issue without having to return to the depot, however, this is not always possible, and Apollo Europe cannot be held responsible should any loss of function happen and are not liable to refund any monies nor provide an alternative vehicle. In the case of winter hire, Apollo Europe cannot be held responsible in the event of any damage or inconveniences caused by freezing conditions. This is the responsibility of the hirer.

 

Holiday Disruption Coverage
Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the guest), for more than 48 working hours after reporting to Apollo, the guest will be reimbursed up to a maximum of the gross nightly rental rate for each night affected until the problem is rectified.
Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorized repairer.
Reimbursement is only possible when Apollo has been contacted to rectify the problem and the hirer cooperates to do so.
Failure to notify Apollo acknowledges that the issues are of such a minor nature that the hirer makes no claim for loss of time in respect of their rental.
Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage.

 

Use Of The Vehicle
Prohibited use of the vehicle – Travellers
Only Persons identified in Rental Agreement Part A as either the renter or authorised driver may drive the Vehicle. Even when identified in the Rental Agreement Part A, persons who must not drive the Vehicle is;
(a) anyone who provides a false, fake or counterfeit licence;
(b) anyone who has given, or for whom You have given, a false name, age, address or any driver licence detail;
(c) anyone whose driver licence is currently expired or has been cancelled or suspended within the last two years;
(d) anyone who is a learner, provisional or probationary licence holder or has not held a full driver’s licence for any class of Vehicle for at least two years;
(e) anyone under 21 or over 75 years of age;
(f) anyone who uses or intends to use the Vehicle for illegal purposes;
(g) anyone whose blood alcohol concentration or level of drugs exceeds the lawful percentage; and
(h) anyone under the influence of or impaired by a drug, intoxicating liquor or any other substance.

Prohibited use of the vehicle – Travel

Prohibited use of the Vehicle is based on both the safety of You and the preservation of our vehicles. Prohibited use includes, but may not be limited to:
(a) as a result of natural disasters, weather-based events or other major circumstances;
(b) for carrying persons for hire, gain or reward, or to carry any inflammable, explosive or corrosive materials;
(c) for pushing or towing any vehicle, trailer, boat or other object unless authorised by Apollo Europe;
(d) for carrying any greater load and/or more persons for which the Vehicle is not designed;
(e) for racing, pace-making, speed trials, driving in a dangerous, wilful or reckless manner;
(f) for carrying illegal substances or product either for commercial purposes, financial gain or delivery of such goods; and
(g) driving the Vehicle in an unsafe or unroadworthy condition;
(h) driving the Vehicle on unsealed and non-public roads;
(i) driving the Vehicle on any and all unnumbered roads and highways;
(j) driving the vehicle other than in a cautious, prudent and normal manner or used in a manner which could cause damage.
(k) leaving with the ignition key in or on the vehicle or unlocked while it is unoccupied (invalidates insurance);
(l) submersion in water or in contact with salt water;
(m) journeys into areas at war
I understand that Apollo Europe reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause.

 

Breakdowm And Vehicle Maintenance

All faults or damage must be reported immediately to Apollo Europe Guest Support or at the latest on return of the vehicle. 24-hour Roadside Assistance is provided under the hire contract.
The hirer will take all reasonable steps to properly maintain the vehicle whilst on hire including checking oil and coolant levels, tyre pressures and batteries every 500 miles/kilometres.
The hirer must report to Apollo Europe as soon as possible, where the oil is above or below the recommended level or the warning indication light is illuminated. The hirer must add water/coolant to the cooling system and use a licenced mechanic to perform any tasks necessary subject to the manufacturer’s specifications.
The hirer agrees to maintain the Vehicle to these conditions and acknowledge that any mechanical damage occasioned as a result of Your failure to maintain the Vehicle in accordance with this clause must be paid by You.
Apollo Europe understand that while on holiday the vehicle may require small repairs or small items included in the kitchen kit may need replacement. So as not to disrupt the road trip any further, if the damage was not caused by the hirer, repairs up to €100 can be completed without authorisation and will be reimbursed on production of a valid receipt. If repairs over €100 are needed, the hirer must obtain Apollo Europe’s authority before any work is carried out.
Should the matter be of a more serious nature, Apollo Europe will make every attempt to rectify the situation immediately. This will include contacting nearby repairers, mechanics and other necessary suppliers to assist in addressing the issue and direct the hirer to the nearest supplier or Branch when required.
The hirer will be liable for any costs associated with the incorrect use of fuel. All Apollo Europe vehicles run on diesel.

 

Responsibility When An Incident Occurs
In the event of any accident, loss or damage arising out of the use of vehicle including damage to a third-party vehicle, the hirer will:
(a) Notify Apollo Europe within 24 hours of the event.
(b) Obtain the names and address of third parties and any witnesses and report the event to the nearest police station.
(c) Complete the incident reporting form supplied in the vehicle.
(d) Not make any admittance of liability or make a settlement offer to other parties.
(e) Assist Apollo Europe in handling any claim arising from the event.

(f) Acknowledge that the excess or other amount due in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault.

(g) Will pay any costs relating to a change of vehicle as a result of an incident regardless of which party is at fault.

(h) Accept that no security deposit/excess will be refunded until the claim is settled.

 

Violation Of Traffic Laws and Regulations Infringements and Administration Fees 
Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the country of travel.
If any traffic violation infringements are presented to Apollo Europe for your hire period which the hirer is liable for, Apollo Europe will charge to the hirer, the full cost along with an administration fee of €45 for each infringement.

 

Condition Of Hire
The company’s camper van rental agreement is the sole contract for hiring the vehicle between Apollo Europe and the hirer(s), driver(s) and/or passenger(s). The company takes no responsibility for any delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. No refunds are payable on accommodation or other arrangements by Apollo Europe where a hirer or passenger changes, cancels or seeks to vary this agreement. These conditions cannot be varied or altered or waived by any employee or representative of Apollo Europe or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by Apollo Europe’s management.

 

Smoking
Smoking is strictly prohibited in or within 5 metres of the Apollo Europe vehicles and a penalty fee of €500 will be imposed for smoking inside the vehicle to cover the costs of sanitizing and cleaning.

 

Pets
All Apollo Europe vehicle types are pet friendly. Domestic pet dogs only may be carried (maximum of 2 dogs) and only following express consent of Apollo Europe and the additional premium paid of 
€50. You are solely responsible for ensuring compliance with the corresponding animal protection, carriage, vaccination and transit/ entry requirements. Cleaning costs incurred due to non-compliance or infringement of said regulations and any loss of profit consequently incurred by Apollo Europe due to the extended downtime required shall be borne by you.

 

Campsite Bookings
Powered sites can be difficult to manage during high season. We recommend guests make a reservation for at least an 8-meter motorhome (this includes the bike rack), irrespective of the size of the motorhome reserved, to avoid problems due to possible upgrades.

 

Ferry Bookings
All vehicles can and are insured to be taken on ferries. We recommend guests make a reservation for at least an 8-meter motorhome (this includes the bike rack), irrespective of the size of the motorhome reserved, to avoid problems due to possible upgrades.

 

Exchange Rate / Currency Variations
All credit card transactions are conducted inEuro. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 28 working days depending on the renter’s Financial Institution.

Complaints 
All faults or damage must be reported immediately to Guest Support or at the latest on return of the vehicle. In the event that a complaint is not satisfactorily resolved upon return, the hirer must inform Apollo Europe by email to enquiries@bunkcampers.com / info@apollocamper.eu within 14 days of returning the vehicle.

Rental Company's Liability, Expiry By Limitation

Apollo bears unlimited liability for deliberate action and gross negligence. In the case of simple negligence Apollo is only liable for foreseeable loss/ damage typical of the type of contract concerned where there is a breach of an obligation the meeting of which is of particular importance for the achievement of the purpose of the contract (cardinal obligation). This standard of liability also applies in cases of obstacles to performance at the time of the conclusion of the contract.

The above limitations and exclusions of liability do not apply to claims under the terms of the German Product Liability Act or to claims based on injury to life, limb or health or infringements of liberty.
Claims which are not excluded according to paragraph 4.6 but were only limited in scope shall become statute-barred within a year of the end of the year of the claim being created and the circumstances justifying the claim and the debtor’s identity being disclosed to the creditor or the creditor, without gross negligence, being considered to be aware of such circumstances or identity. With the exception of claims for damages which are based on loss of life, physical injury, health hazards or the loss of freedom and claims based on the product liability act, claims for damages shall become statute-barred with no consideration being given as to whether the creditor was aware of the circumstances and identity or, without gross negligence, should have been aware of such circumstances and identity - within five years of the end of the year in which the claim was created.
Apollo’s Terms and conditions apply. These are provided at the rental depot during pick-up and are published on our website. Additional price lists are published in each Rental Station.
For hires in Germany, notice pursuant to § 36 of the Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz– VSBG): The contracting party will not participate in a dispute resolution proceeding before a consumer arbitration body in terms of the VSBG, nor is it obligated to do so.

 

Final clause

Any alterations to the general rental conditions and supplementary agreements must be made in writing by both parties to be valid. Third-party declarations shall be excluded and in particular shall have no binding effect on the rental agreement between Apollo and the guest.
Should individual terms of this Agreement be ineffective or lose their effectiveness due to later circumstances or should an omission emerge in this Agreement, the legal effectiveness of the other provisions is not affected. The invalid contractual provision shall be replaced or the loophole filled by an appropriate provision which comes as close as possible to what the parties to the Agreement would have wanted, had they considered the point.

 

Data protection

Apollo processes personal data of its guest and business partners as a controller for the purposes of the performance of the rental agreement and for legitimate interests. This may include the transfer of the personal data to other Apollo entities and external third parties (such as subcontractors, business partners and service providers) located in third countries outside the EEA if necessary for these purposes.
In the context of its legitimate interests Apollo may process personal data of the guest/ business partner also for advertisement purposes. To the extent processing of personal data takes place for which no legal basis exists or consent may be necessary based on other legal requirements Apollo will obtain the consent of the data subject.
Data subjects have the right to access to their personal data vis-à-vis Apollo as controller, the right to rectification or erasure the right to restriction of processing of their personal data, the right to data portability, the right to object to processing of their personal data and the right to lodge a complaint with a supervisory authority. Where the processing of personal data is based on consent, data subjects have the right to withdraw their consent at any time.
For any data protection notice required by applicable data protection law and how data subjects may exercise their rights, Apollo refers to its data protection notice on its website available at https://www.apollocampervans.eu/en-gb/privacy.

 

Applicable Law
For all disputes arising out of or in connection with the rental agreement, the substantive law of Ireland will apply. Apollo points out that – under Art. 6 (2) Rome I Regulation (Regulation (EC) No 593/2008) – the guest also enjoys the protection under the mandatory provisions of the law, which would be applicable without this clause.

 

Rates/Terms/Conditions Are subject to change without notice

Insurance

PROTECTION PACKAGE
Fully comprehensive insurance is provided by Apollo Europe through our insurers for the driver(s) named on the rental agreement (provided all the personal informed supplied is correct). Only persons named on the Rental Agreement are insured to drive the vehicle.
The vehicle is insured for damage to the vehicle and the property of a third party but does not include any personal insurance for the customer including death or bodily injury to the driver nor does it cover any personal possessions.
No other hire insurance is acceptable for the rental of an Apollo Europe vehicle.

Public Liability Insurance 
Public Liability Insurance is included in the nightly rental rate. The public liability insurance that covers the registered drivers is €5 million.
Apollo Europe strongly recommends that You take out Your own Personal Travel Insurance.

Security Deposit and Liability of the Hirer 
The hire is subject to a security deposit which covers both the liability of the hirer in the event of any first incident or reported incident and the proper return of the vehicle in the same condition as it was let out to the hirer. In the event of any additional incident(s), a second security deposit will be required in order to continue with the rental.
The security deposit is taken as a pre-authorisation on the hirer’s credit or debited from the hirer’s debit card at the time of collection (Visa or Mastercard). No other form of payment is accepted, and pre-paid currency cards cannot be accepted. The card used for the security deposit should be in the lead driver’s name and the amount will be held on your card immediately.
In the event of any damage to the vehicle or third-party property, the hirer will be liable for the excess amount attributed to the hired vehicle.
For drivers aged 25-80, the security deposit is 
€1500 for the Duo/Explorer and €2000 for all other vehicles. Standard liability excludes any damage to the overhead, underbody, windscreen, tires and mirors.
A security deposit of €1500 or €2000 will be collected at the time of entering into the rental agreement. The €1500 or €2000 will be pre-authorised to the credit card account or debited from the debit or Maestro card immediately.
For young drivers (21-24) the Security Deposit / Standard Liability is €1750 for the Duo/Explorer and €2250 for all other vehicles

The security deposit is fully refundable within 28 days of return of the vehicle provided there are no outstanding claims or the following conditions:
(a)This security deposit will be used to fund any loss or damage whatsoever to equipment, fixtures, fittings, windows, cleaning fees, tyres or negligent damage to the vehicle.
(b) The security deposit will be used to fund any cleaning fees. A nominated valeting fee of up to €200 will be charged against the deposit if the vehicle is not returned with the interior in a clean condition. An additional fee of €200 will be charged against the deposit if the toilet and waste tank are not emptied and cleaned prior to the return of the vehicle. An additional fee of €500 will be charged if it is found that smoking has been permitted in the vehicle. An additional €200 will be charged if an unauthorised pet has been carried in the vehicle.
(c) The security deposit will be used to fund any refuelling costs arising from not returning the vehicle with a full tank of fuel.
(d) The costs of demurrage for the period the Vehicle is unavailable due to repairs. Any demurrage recovered from any negligent third party will be refunded to You upon its recovery.
(e) The hirer agrees to pay Apollo Europe any additional costs over and above the security deposit value should damages exceed the security deposit value within 28 days of your hire.
The hirer irrevocably authorises Apollo Europe to deduct from the security deposit any amounts due to Apollo Europe arising out of this agreement.
A €45 administration fee will be applied in addition to any costs to be deducted from the security deposit.
For rentals in Germany, an assessor’s fee will be applied in addition to any costs to be deducted from the security deposit.

Property Damage
Conduct in the event of accident or damage
In the event of any accident, loss or damage arising out of the use of the RV including damage to a third party vehicle, the guest must:
• Notify Apollo within 24 hours of the event;
• Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;
• Complete the incident reporting form supplied in the RV in German or if it cannot be completed in German it must be translated to German at the branch on return and signed by the guest;
• Not make any admittance of liability or make a settle offer to other parties; and
• Assist Apollo in handling any claim arising from the event.

Liability of the Hirer and Exclusions 
The guest is liable to Apollo for any damage to the RV or loss of the RV where the guest caused such damage or loss:
• Damage caused to the RV where the terms of Rental Contract have been breached.
• Damage caused by negligence/wilful conduct or impaired driving.
• For damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc;
• Damage to the underside of the vehicle or the roof, which includes the overhead “Luton” area is deemed as gross negligence. Any such damage will be charged at a fixed cost of €2500 plus the full security deposit on the vehicle;
• Damage caused to windscreen, mirrors and/or tyre damage unless Special Cover (Windscreen, Mirror and Tyre protection) has been purchased and applies;
• Damage caused by the incorrect use of snow chains;
• Damage caused due to use of incorrect or contaminated fuel;
• Damage caused to the motorhome in any way by part or total water submersion or salt water;
• Damage caused due to a single vehicle roll over;
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic;
• Damage or loss caused to any personal belongings;
• Damage caused by freezing / overheating due to travelling between temperature extremes without taking the necessary precautions to protect the vehicle systems;
• Damage and associated costs with recovery of a gogged vehicle;
• The theft of the vehicle if the keys are left in the ignition or in or on the vehicle whilst unoccupied;
• Replacement or repair of aerials, glass or wheels;
• Missing wheel trims, tools or spares;
• Mechanical problems E.g. clutch/gearbox due to driver negligence;
• In case the guest deliberately infringes the contractual obligations stipulated above under "Conduct in the event of accident or dammage";
• If damage was caused due to drug- or alcohol-related impaired driving;
• If damage is due to an inadmissible use in accordance with Clause 'Use of the Vehicle' or has occurred when driving in an area or on a route restricted in accordance with Clause 'Travel Restrictions';
• In case of overloading of passengers or equipment;
In these cases, You shall be liable for the full amount of damages. If You cause any damage during the agreed usage period due to gross negligence, You shall be liable to Apollo Europe for an amount commensurate to the severity of the negligence, up to and including the full amount of the loss. The burden of proof that gross negligence has not occurred lies with You.
Apollo is entitled to withhold the security deposit, until the liability of the guest and the amount of damage or loss has been finally determined.

A €45 administration fee will be applied to all loss or damages.

Collision Damage Waiver (CDW) - Not available for young drivers (21-24) or over 80
€34 per night. Reduction of Standard Liability to €250. Purchase of the CDW reduces the standard excess for the first reported incident or damage caused in a collision to either the vehicle or third-party property. Once an incident has occurred, CDW will be cancelled and the full security deposit amount will be due for any subsequent incidents. A second authorisation will be required at the time.

Windscreen, Mirrors and Tyre protection (Special Cover) - Not available for young drivers (21-24)
€13.5 per night. Includes replacement or repair to Windscreen, external Mirror or Tyre damage. Cover is limited to 1 Windscreen, 2 Mirrors or 2 Tyres after which normal replacement costs will be charged.

Equipment

General Equipment
Each vehicle is supplied with complimentary general equipment: such as pegs and clothes line, dustpan & brush, fire extinguisher, bucket, hose and broom.

Kitchen Kit
Each vehicle is supplied with complimentary kitchen kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.

Personal linen Kit (for purchase)
Includes: sheet, blanket, pillow and towel.

We strongly recommend that you use soft bags instead of suitcases for your luggage. Soft bags take up less room and fit easier into the storage cupboards and lockers in the vehicle.

ApolloConnect

Apollo Connect is our custom-built app available for our guests. The free app provides our guests with all the necessary information needed to make their Apollo journey even better.
The App is designed to:
• Enhance guest’s holiday experience by providing ‘how-to videos’ prior to pick up, so that they become familiar with their vehicle before arriving at the branch and prepare any questions they may have.
• Educate our guests on how to use the vehicle and on safe driving practics.
• Provide Apollo contact details to extend their holiday, contact roadside assistance, email any other enquiries and find answers to FAQ’s.
• Provide information on campgrounds while on the road and allow for campgrounds to be booked.
• Search and book great deals on attractions and activities through ApolloClub.
• Find helpful information on branch locations and provide quick links to contact our team.
Guests can download the app on Google Play or the App Store.

info@rent-motorhome.com
+972-3-5471771
+972-58-5471771
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