Motorhome pick ups and drop offs are available from any of the Pacific Hrizon Client Service Centers, located in Auckland, Wellington or Christchurch.
CLIENT SERVICE CENTRE OPERATING HOURS
Daily (including weekends) 8.00am – 5.00pm
Client Service Centres are closed on Christmas Day (25 December)
Note: Clients must be at the Client Service Centre for vehicle pick ups & drop offs before 4.00pm. Where applicable, agents need to allow appropriate time for clients to get from airports, ferry terminals and hotels to meet this requirement.
Courtesy transfers are available to/from our depots on both the day of pick up and the day of drop off for an additional fee, from/to Airports and Airport accommodation. These details should be confirmed as early as possible when booking.
ONE-WAY HIRE FEES
If you drop off your motorhome at a different location from where you picked it up from, a NZ$500 one-way fee applies. NZ$300 from April 2022.
MOTORHOME PICK UP AND INTRODUCTION
Following completion of the Rental Vehicle Agreement at our depot, including sighting the drivers license(s) for all potential drivers, a member of the Pacific Horizon team will walk you around both the outside and the inside of the motorhome to show and demonstrate how everything works, as well as to answer any questions you may have. This process can take 45-60 minutes so please consider this when booking your itinerary.
A detailed onboard Motorhome Manual is also supplied for your later reference, along with helpful travel information and/or maps – all FREE of charge.
VEHICLE SECURITY GUARANTEE
A credit card imprint is required on all rental agreements. The credit card must be valid for 28 days after the end of the hire. In the absence of a credit card, Pacific Horizon requires a cash vehicle security bond of NZ$5,000 (NZ$2,000 if Excess Reduction Level 1 is taken, or NZ$250 if Excess Reduction Level 2 is taken). This credit card imprint or cash will be held for 28 days after the return of the motorhome.
NOTE: The hirer is fully liable for any damage to the Pacific Horizon vehicle or third party property if:
• The terms of the rental contract are breached.
• Damage to the motorhome is caused by careless, wilful or reckless driving or breach of any New Zealand driving rules and regulations.
• Driving under the influence of alcohol or drugs.
• Driving on restricted roads (as listed below).
• Water submersion or salt water damage caused through the hirer’s fault.
• Incorrect fuel is used
MINIMUM RENTAL DURATION AND COSTING
Minimum rental period and cost is 7 day hire. This is extended to a 14 day hire for the travel period of 16 December to 10 January. Shorter rentals may be accepted entirely at the discretion of Pacific Horizon, but the minimum rental cost applies.
Motorhome rentals are calculated on a per calendar day basis, i.e. day of pick up and drop off is always counted as a full day irrespective of what time the motorhome is collected or dropped off.
DRIVER’S LICENCE AND MINIMUM AGE
A valid full national driver’s licence is required. Non-English language national drivers’ licences must be presented in conjunction with an official translation or valid international driver’s licence must be shown.
The minimum age to drive a Pacific Horizon vehicle is 21 years.
1. Roads: Pacific Horizon motorhomes can be driven on sealed/bitumen or well formed gravel roads.
No vehicle is to be driven on the following roads:
- 90 Mile Beach, Northland
- Colville Township to Port Jackson, Coromandel
- Ball Hut Road, Mt Cook
- Skippers Canyon Road, Queenstown
2. Animals: No animals are permitted in vehicles, with the exception of guide dogs, subject to the approval of Pacific Horizon.
3. Smoking: No smoking is permitted in any Pacific Horizon motorhome.
Minor repairs (when the hirer is not at fault) up to NZ$100 may be made without authorisation and will be reimbursed upon production of an itemised receipt. Amounts above NZ$100 require approval from Pacific Horizon On-Road Care, and clients must retain an itemised receipt.
All Pacific Horizon vehicles must be returned with:
• A full fuel tank of diesel, that has been filled up within 3 kms of the drop off location. Refuelling at our Client Service Centre will be charged at current rates per ¼ tank plus an admin fee.
• An emptied toilet cassette and an emptied grey waste water tank.
Charges will apply should the vehicle be dropped off at a location other than that which was agreed upon.
PAYMENT TERMS AND CANCELLATION FEES
A non refundable deposit is required to confirm a booking. The balance of hire is due 30 days before vehicle pick up, unless otherwise arranged.
If a vehicle is returned early for any reason whatsoever, no refund is available.
COVID 19 CANCELLATION POLICY
If the New Zealand borders close due to the Covid 19 pandemic and/or travel is disrupted due to the Covid 19 pandemic Pacific Horizon will hold any monies paid as a credit for 12 months from the original date of hire. NZ$250 Cancellation fee applies to bookings cancelled for any reason.
AMENDMENT OF HIRES
Once a booking is confirmed, any changes made will attract an amendment fee. Any changes made that may shorten the hire will not be entitled to a refund. Changes to dates and/or locations may attract a relocation fee.
SUBSTITUTION OF VEHICLE
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
CREDIT CARD FEES
We accept Visa or MasterCard, with a 3% fee applying for the rental and any additional equipment hired if payment is made with either of these credit cards.
TAXES AND GOVERNMENT CHARGES
All charges include 15% GST.
All rates and conditions are subject to change in accordance with changes in government taxes.
If Pacific Horizon is prevented from or delayed in or fail in complying with an obligation by an event beyond its reasonable control (including but not limited to telecommunication, internet or power failure or steady supply of same, war, act of terrorism, national emergency, inclement weather, flood, fire, earthquake, cyclone, natural catastrophe, import or export embargo, boycott, power failure, shortage of materials or transportation, change to legislation, regulation, code or by-law, breakdown or destruction of plant and equipment, strike or lockout), the client releases Pacific Horizon and its related entities and agents, and waives all of its rights to commence proceedings or take any other action against Pacific Horizon, its related entities and/or its agents, arising out of any claims, actions, demands, proceedings and/or liabilities which the Suppliers may have or claim to have arising from any such prevention, delay or failure by Pacific Horizon, its related entities and/or agents to perform its obligations under this Contract.
Your privacy is very important to us. Accordingly, we have developed the following Privacy principles in order for you to understand how we collect, use, communicate and store personal information.
• We collect information from you when you interact with our website, our booking process and/or when you input any details as part of using the Services we provide.
• Before, or at the time of collecting personal information, we will identify the purposes for which that information is being collected.
• We will only retain your personal information for as long as necessary for the purposes for which it is collected.
• We will take reasonable steps to ensure the personal information is accurate, complete and up to date.
• You have the right to request access to and correction of any personal information that we hold about you.
• You have the right to request that we delete your personal information.
• We will take reasonable security safeguards to protect your personal information against loss, theft, or any unauthorised access, disclosure, use or modification.
• We reserve the right to disclose personal information to the Police or other agencies for the purpose of law enforcement or the investigation of a crime, if we consider it is in the public interest to do so.
1. Rates and conditions may be subject to change.
2. Whilst including the same facilities, some motorhomes may have different layouts to those shown.
3. All measurements and volumes shown are approximate.
4. The information provided on the website is subject to change without notice.