Please note:
This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon vehicle collection.
• All rates quoted in this document inclusive of Goods and Services Tax (GST) and are in Australian dollars.
• Rental basis is per calendar day.
• Minimum rental periods are subject to change during peak periods.
All rates and conditions are subject to change as required and without prior notification.
INCLUDED IN RATES:
• Unlimited kilometres
• Vehicle liability (liability applies, see information under the heading “for your protection – vehicle
excess”)
• 10% GST
• 3% Administration fee
• Kitchen equipment
• Linen and bedding
• General equipment
• GPS
• Customer care 24 hour, 7 days per week road-service helpline (toll free)
INCLUSIVE PACK
The Maui Inclusive Pack is AU$74 per day (maximum AU$3,700 per rental) and is payable in addition to the daily rental rate.
The Inclusive Pack component is commissionable along with the vehicle component of the rental.
Inclusions are:
• Liability reduction option
• Picnic table and chairs (chairs per person travelling)
• Baby / Booster seat - on request (cannot be fitted in some vehicle categories)
• Single vehicle rollover cover
• Extra Driver Fees
• Linen exchange*
• Portable fan heater if required
*Linen Exchange: This service allows customers to exchange their linen and bedding during their rental after seven days of travel at any Mighty branch. The branch will need to be notified ahead of time to ensure items are available and ready for when customers arrive.
LIABILITY DEPOSIT
If the Liability Reduction Option or the maui Inclusive Pack is not taken, the customer must pay the Liability Deposit. The Liability Deposit is AU$7,500 and is applicable regardless if the hirer has purchased private travel insurance.
The customer must provide a valid credit card or debit card to pay the Liablity Deposit and the amount will be debited to the customer’s credit card or debit card on the day of vehicle collection. The credit or debit card holder must be present and able to sign for the Liability Deposit upon vehicle collection. The credit or debit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of pre-paid travel card is not acceptable as a means to provide a Liability Deposit.
The Liability Deposit is subject to a 1.21% credit card administration fee in addition to the Liability Deposit amount when the credit card used is either a Visa credit or debit card or MasterCard credit or debit card, or 2.6% when the credit card used is American Express. The credit card administration fees are subject to change.
The Liability Deposit is fully refundable, including the credit card surcharge, if the card used to provide the Liability Deposit is a Visa credit or debit card or MasterCard credit or debit card, provided the Vehicle is returned undamaged. maui recommend that customers use a Visa credit or debit card or MasterCard credit or debit card for the Liability Deposit, as the credit card administration fee that applies when using American Express is not refundable.
Only Visa credit or Visa debit card, MasterCard credit or MasterCard debit card, or American Express credit card are acceptable to use for the purpose of the Liability Deposit.
RENTAL DURATION
• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Minimum rental periods are 5 days for the for same city rental, with exceptions noted below.
• 10 Day minimum hire period for CMC Rocks Music Festival 15th to 20th March in BNE
• 7 Day minimum hire period for Splendour In the Grass Music Festival 20th to 25th July in BNE
• 7 Day minimum hire period 28th March to 2nd April 2024 for Easter
• 30 Days minimum hire on all O/W rentals Into CNS from ADL, ASP, DRW, MEL, SYD from 16th Oct to 20th Dec 2023
• 30 day minimum hire on all O/W rentals INTO ASP, DRW, BME from 1st July - 30th Nov 2023 excl FROM ASP, BME & DRW (excl 4wd's)
• 10 Day minimum hire period Christmas 24th Dec 2023 to 4th Jan 2024
• Minimum rental periods are subject to change.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. No refund will be made if the length of hire is shortened or for unused days.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from maui (call 1300 363 800). The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.
ONE WAY RENTALS - MINIMUM DAYS
MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the daily vehicle rate. Details are on application.
RENTALS IN BROOME
An additional remote location fee of AU$835 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable. The fee applies per rental.
HOBART AIRPORT FEE
An airport pick-up fee of AU$115 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.
OPERATING HOURS
Maui branches are open 7 days a week with the exception of Good Friday (7 April), Christmas Day (25 December), New Year's Day (1 January) and Australia Day (26 January) when they are closed. Maui branches are closed on Sundays during off peak months.
Maui requests that clients collecting or returning their vehicle to be in the office by 1500 hours.
• Adelaide, Melbourne, Perth, Sydney: 1 May – 31 August branches open from 9AM to 3.30PM and CLOSED Sundays.
Rest of the year Pick up is available from 9AM to 3.30PM.
• Brisbane: 1 October – 28 February branche open from 9AM to 3.30PM and CLOSED Sundays.
Rest of the year Pick up is available from 9AM to 3.30PM.
• Hobart: 1 July to 31 August branche is closed.
Rest of the year Pick up is available from 9AM to 3.30PM.
• Alice Springs, Darwin, Broome: On April and November branches open from 9AM to 3.30PM and CLOSED Sundays.
1 December to 31 March branches are closed.
Rest of the year Pick up is available from 9AM to 3.30PM.
• Cairns: On April and from 1 November to 31 March branches open from 9AM to 3.30PM and CLOSED Sundays.
Rest of the year Pick up is available from 9AM to 3.30PM.
PUBLIC HOLIDAY SURCHARGE
A surcharge of AU$115 will apply to all rentals picking up or dropping off on:
Sydney: 8-10 April 2023, 25 April 2023, 12 June 2023, 2 October 2023, 26 December 2023, 30-31 March 2024
Melbourne: 8-10 April 2023, 25 April 2023, 12 June 2023, 7 November 2023, 26 December 2023, 30-31 March 2024
Adelaide: 13 March 2023, 8 April 2023, 10 April 2023, 25 April 2023, 12 June 2023, 2 October 2023, 26 December 2023, 11 March 2024, 30 March 2024
Perth: 6 March 2023, 9-10 April 2023, 25 April 2023, 5 June 2023, 25 September 2023, 26 December 2023, 4 March 2024, 31 March 2024
Brisbane: 8-10 April 2023, 25 April 2023, 1 May 2023, 16 August 2023, 2 October 2023, 26 December 2023, 30-31 March 2024
Hobart: 14 February 2023, 13 March 2023, 10 April 2023, 25 April 2023, 12 June 2023, 26 October 2023, 26 December 2023, 11 March 2024
Alice Springs: 8 April 2023, 10 April 2023, 25 April 2023, 1 May 2023, 12 June 2023, 7 July 2023, 7 August 2023
Darwin: 8 April 2023, 10 April 2023, 25 April 2023, 1 May 2023, 12 June 2023, 28 July 2023, 7 August 2023
Broome: 6 March 2023, 10 April 2023, 25 April 2023, 5 June 2023, 25 September 2023
Cairns: 8 April 2023, 10 April 2023, 25 April 2023, 1 May 2023, 2 October 2023, 26 December 2023, 30 March 2024
ROAD RESTRICTIONS
Motorhomes can only be driven on sealed/bitumen roads. The only exceptions to this are wellmaintained access roads of less than twelve kilometres to recognised campgrounds, major tourist attractions and well-maintained, recognised roads on Kangaroo Island (South Australia). Should a customer wish to travel on an unsealed road that is greater than twelve kilometres in length to access a recognised campground special permission can be arranged pending road condition, weather and distance. Please contact your local representative to discuss.
Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Should a customer breach the road restriction rules by taking a vehicle on an unsealed road or restricted road maui may impose a fee on the customer of AU$300 on each occasion that is identified by maui.
LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
AGE RESTRICTIONS
Drivers must be 21 years of age or over.
TRANSFERS
Maui clients will need to make their own way to and from the maui branch, at their own expense.
TOLL AND TRAFFIC NOTICES AND ADMINISTRATION FEES
Maui reserves the right to submit a statutory declaration to the issuing authority and/or charge the Customer for any speeding, toll way, parking or other traffic offence. In addition, Maui reserves the right to charge an administration fee of up to AU$60 for associated administration costs to the Customer’s credit card upon receipt of a charge for any speeding, toll way, parking or other traffic offence incurred by the Customer. This fee will be applicable per offence.
If the Customer continues to exceed a speed of 110km or continues to exceed the posted speed limit, as determined by the Customer repeatedly ignoring the warnings of the telematics system fitted into the Vehicle, Maui may impose a fee on the Customer in the amount of AU$300.
CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.
Subject to the change being approved, an additional charge of up to AU$750 may apply.
CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.
VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.
IMPORTANT
Maui reserves the right to refuse any rental at its discretion.
CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so may impact compromise any claims for compensation. Maui does not accept liability for any claims submitted after this period.
Please contact us on: 1300 850 805 or +61 3 8398 8883
CREDIT AND DEBIT CARDS PAYMENTS
The credit or debit card holder will be jointly and severally liable as a customer. Accepted cards are Visa credit or Visa debit card, MasterCard credit or MasterCard debit card and American Express credit card. A non-refundable 1.21% administration fee will apply to all Visa and MasterCard transactions or 2.6% for American Express. Credit card administration fees also apply to the Liability Deposit and only the customer’s credit or debit card is acceptable to use for the purpose of the Liability Deposit and the Credit Card Authority. The credit card administration fees are subject to change.
EXCHANGE RATE / CURRENCY VARIATIONS
All credit and debit card transactions are conducted in Australian dollars. If a refund is due, maui will credit the amount due in full to the Customer's credit or debit card. maui does not accept any liability for credit or debit card fees or bank-imposed fees relating to currency conversion or foreign transactions, which may appear as a variation between the total debited and the total refunded.
CREDIT CARD AUTHORITY
The customer authorises maui to retain the details of their credit or debit card and to take any action to recover from the credit or debit card the amounts due by the customer pursuant to the maui Rental Agreement Terms and Conditions. These charges including, but not limited to, vehicle cleaning (this includes toilet and waste water tank emptying), speeding, toll way, parking or freedom camping fines, on road assistance, delivery and return of vehicle, late drop off fees, failure to return the vehicle with full diesel or petrol tanks or full LPG bottle (pre-paid fuel and pre-paid gas is included in the Express Return Pack), rental extensions or Exclusions. For security purposes, only the customer’s Visa credit or Visa debit card, MasterCard credit or debit card, or American Express credit card can be used for the Credit Card Authority. Credit or debit cards must be valid for 90 days following the end date of the rental.
BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.
Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the hirer name, vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental with no change to the original pick up date), which applied at the time of the original booking, will apply.
DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.
These rates and terms do not apply to convoy bookings (any rental that consists of five or more vehicles travelling together).