VEHICLE DAMAGE EXCESS REDUCTION OPTION
The Customer understands that:
a) The Vehicle is insured for third party vehicle and property damage only (we do not cover single vehicle accidents)
b) The Customer will have to pay an excess in respect of any damage incurred whilst in the Customer’s possession;
c) The excess may be reduced by taking out Excess Reduction coverage (see below)
Any Excess Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of the conditions on the terms and conditions.
If no Excess Reduction Option is taken, the Customer is responsible for the first AU$3000 of the cost of damage.
You are required to take one of the following Excess Reduction Options:
As mentioned before, If no Excess Reduction Option is taken, the Customer is responsible for the first AU$3000 of the cost of damage and he has no Tyres or front Windscreen cover. A Single Vehicle Incidents will incur a Charge of up to AU$4000.
Liability C: For AU$20 per day - the bond and liability are reduced to AU$1000 and Tyres & front Windscreen are covered. A Single Vehicle Incidents will incur a Charge of up to AU$3000.
Fast Track Package - for drivers 25+: For AU$30 per day - the excess reduced to 0, Tyres & front Windscreen are covered also for an extra driver. A Single Vehicle Incidents will incur a Charge of up to AU$1500. With this option you will receive Lantern, GPS, Additional Driver, 4 Gas Cannisters.
Fast Track Package - for drivers 21-25: For AU$30 per day - the excess reduced to AU$500, Tyres & front Windscreen are covered also for an extra driver. A Single Vehicle Incidents will incur a Charge of up to AU$2000. With this option you will receive Lantern, GPS, Additional Driver, 4 Gas Cannisters.
The excess applies in respect of each claim, not rental.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the Rental. The excess will be refunded only if Awesome is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months or even years to resolve.
Damage includes any and all damage to third party property, damage to the rented Vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental rate for the period the Vehicle is off fleet for repair.
If you choose Standard Liability or Liability C and Fast Track package Options, please note the following:
The excess/Bond is will need to be paid by cash or put onto your credit card for the duration of the rental. If the bond is paid by cash, our depots do not keep cash on the premises and are unable to refund bonds as cash. Any cash bond due for return will be transferred into a bank account nominated by the hirer. Any bank fees associated with this are to borne by the hirer.
TYRE & GLASS DAMAGE
Any Damage to the vehicles tyres or glass will be the responsibility of the Hirer and this will be deducted from the security bond. The average cost to repair a windscreen chip is AU$100, and the average cost to fit a new windscreen is AU$480.The average cost for tyre replacement is AU$250. Therefore we suggest taking out Liability C insurance which is included in the cover.
ROOF & UNDERBODY DAMAGE
REGARDLESS OF WHICH INSURANCE RISK REDUCTION OPTION THE HIRER HAS SELECTED, ALL POLICIES EXCLUDE ROOF, TENT, SIDE WINDOWS, BACK WINDSCREEN, SUNROOFS & UNDERBODY DAMAGE. Please be aware of the height and the width of your vehicle. If you hire a 2WD Campervan from Awesome Campers the campervan is not allowed to travel on unsealed roads such as, dirt, gravel, fire trails, beaches, sand tracks, off roading or 4x4 trails. Travelling on these roads voids all damage protection cover.
You may be liable for extra costs while your vehicle is off the road for accident repairs.
LIABILITY C COVER
Awesome Liability C Coverage covers you for Third Party Damage, tyres, front windscreen breakages. (does not include roof top tent, side and back windows, sunroofs, roof & underbody).
Damage and/or Loss to Personal Belongings
Awesome Van & Camper hire accepts no liability or responsibility for damage to or loss of personal belongings left in the vehicle.
WE ALSO STRONGLY RECOMMEND THAT YOU DO NOT DRIVE ON HIGHWAYS BETWEEN 6.30AM AND 6PM AS THE RISK OF COLLISION WITH NATIVE WILDLIFE IS GREATLY INCREASED. ITS IS STRICTLY FORBIDDEN IN THE OUTBACK, DUE TO PEOPLE FALLING ASLEEP WHILE DRIVING AND WILDLIFE. HIRES WILL BE LIABLE FOR ALL THE COSTS OF THE REPAIR.
SINGLE VEHICLE ACCIDENT/SINGLE VEHICLE ROLLOVER
Single Vehicle accidents are defined as any damage that is done to the vehicle when no other vehicle is involved (for example you hit a tree and not another vehicle is involved). This also includes the Hirer having and accident with another vehicle, but the Hirer cannot provide Awesome Campers with the other driver’s details and a Police Report stating the time and location of the accident. Examples of single vehicle accidents include running into trees, guideposts or animals,(whether intentionally or not) whilst travelling forward or reversing. If a vehicle is involved in a ‘Single Vehicle accident’ then this will incur a Charge of up to AU$4000.
ANY ADDITIONAL CHARGE TO COVER TOWING THE VEHICLE BACK TO BASE. The Hirer will be responsible for the recovery/towing costs to the nearest major town of the incident and is liable for the first AU$3000 worth of towing cost to recover the vehicle to an Awesome Campers Depot. Note: Hirer must supply a Police Accident Report with the time and location of the accident and report it immediately to Awesome Campers.
A single vehicle rollover or written off, is considered a breach of our terms and conditions and you will be liable for full recovery and replacement costs.
DO NOT SWERVE FOR ANIMALS
If an animal runs out in front of you, apply the brakes, but do not swerve. If you hit the animal you may sustain damage. If you swerve, you will roll and definitely cause damage. You may even sustain serious personal injury. The hirer will be financially responsible for any damage sustained by incidents involving animals.
PROCEDURES IN CASE OF ACCIDENT
If the Hirer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:
AT THE ACCIDENT SCENE THE CUSTOMER MUST:
1. Obtain the names and addresses of third parties and any witnesses, take as many photos as you can.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all vehicle(s) and registration number(s).
5. Phone the nearest Awesome Branch with the accident’s details within 24 hours.
AT THE BRANCH:
1. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs.
2. The Customer is required to pay the excess (if applicable) and any other amount due by them in respect to any damage arising from an accident, loss, or damage. This amount is payable at the time of reporting “the event” and not at completion of the Rental Period.
3. The Awesome Customer Service Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
EXCHANGE VEHICLE:
1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, client location, accident liability and remaining hire duration. Client charges may be incurred (see below).
2. If an exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Awesome branch or pick up location at their own expense.
3. The Customer will pay for any costs relating to delivery of an exchange vehicle as a result of any single vehicle accident. This charge applies irrespective of any excess reduction taken.
4. A new Security Bond will be required for the exchange vehicle.
IMPORTANT NOTE:
Under NO circumstances should the Hirer attempt to start or drive a vehicle that has been involved in an accident or wildlife accident, damaged by roll-over, water submersion or by any other means without permission from Awesome.
If the vehicle is un-drivable after an accident and the Hirer would like to have a replacement vehicle, this will be subject to availability, distance and time. The Hirer must at his/her own expense, make his/her own way to the nearest Awesome Branch. If a replacement vehicle is available and accepted by the Hirer for the remainder of the Rental Period a new Excess Reduction policy will be required.
ANY ADDITIONAL CHARGE TO COVER TOWING THE VEHICLE BACK TO BASE. The Hirer will be responsible for the recovery/towing costs to the nearest major town of the incident and is liable for the first AU$3000 worth of towing cost to recover the vehicle to an Awesome Campers Depot. Note: Hirer must supply a Police Accident Report with the time and location of the accident and report it immediately to Awesome Campers.
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