Hirer's Obligations
The Hirer shall ensure that the fuel tank is filled with the correct fuel and the fresh water tank is not contaminated. The Hirer shall return the Vehicle in a reasonably clean and tidy condition, with a full fuel tank and LPG bottles, empty waste tank, and all Vehicle equipment accounted for and undamaged. Failure to do so will result in replacement charges on drop-off.

Mechanical repairs and accidents
The Hirer shall notify the Rental Company without delay and in any event within 24 hours of occurrence if the Vehicle is involved in an accident, or is otherwise damaged, breaks down or requires repair or salvage.

Hirer’s liability
The Hirer acknowledges that he/she shall be liable in respect to the first NZD 7.500 of the damage or loss referred to in the insurance cover specified in clause 24 unless liability reduction insurance is taken (clause 27).

Insurance
The Hirer acknowledges that he/she is aware of the insurance exclusions set out in clause 30.

Credit and debit card charges
The Hirer agrees to the Rental Company charging all amounts incurred under this agreement to the Hirer’s credit or debit card.

Child Restraint Disclaimer
The Rental Company can assist with the installation of a child restraint. However, in the event of an accident the Rental Company will NOT be liable for any loss or damage incurred in relation to child restraints. It is the legal responsibility of the child’s parent or guardian to ensure that any child is properly restrained.

1. TERMS AND CONDITIONS
This agreement is between McRent New Zealand Limited (the “Rental Company”) and the Hirer whose particulars are recorded in this agreement (the “Hirer”). It is hereby agreed that the Rental Company will let the Hirer take possession of the Vehicle, details of which are set out in this agreement (the “Vehicle”), for the term of hire described in this agreement and on the terms and conditions of this agreement.

2. WHO MAY DRIVE THE VEHICLE
1. The Vehicle may be driven during the term of hire only by the person(s) described in this agreement and only if each such person holds a current full driver’s licence appropriate for the class of vehicle in this agreement, is aged 25 or above and must have two years driving experience.
2. The licence details are recorded in this agreement alongside each person’s name. If the foreign driver’s licence is not in English, an English translation or international driving permit shall be carried with the foreign driver’s licence. 

3. PAYMENTS BY THE HIRER
1. Obligation of the Hirer:
a) The Hirer shall pay the Rental Company for the hire of the Vehicle the amount specified in this agreement. To confirm the booking a deposit of 30% of the rental price must be paid, with a minimum of NZ$300. After receipt of payment a booking confirmation will be sent to the hirer. 40 days before pick-up the full rental price must be paid.
b) If the term of hire is later extended the Hirer shall pay the Rental Company for the additional hire period when the Rental Company confirms the extended period.
Extensions are subject to availability and are calculated at the daily rental rate on the date the extended period is booked.
2. In addition, the Hirer acknowledges that he/she shall be liable to pay the Rental Company at the end of the hire period any applicable additional charges specified in the agreement. These may include Road User Charge Recovery Fee (only apply to booking with standard excess NZD 7,500 or liability reduction to NZD 1,000), charges for AdBlue, charges for fuel, late return, damage to or repair of the Vehicle (subject to other terms in this agreement), costs incurred by the Rental Company through salvage or loss of revenue resulting from the hire, any enforcement charges relating to such damage or repairs (including legal costs), traffic fines or infringement fees, and toll charges and the administration costs relating to these fines, fees and charges. The Road User Charge will be invoiced to the customer after the rental.
An awning is affixed to all Vehicles. A liability of up to NZD 2,000 to cover any damages found at the end of hire applies outside of the standard security deposit.
The relevant hire charge includes: In generally unlimited mileage; specials could have limited kilometres, extra kilometres will be charge according to the valid price list. The Rental Company will deduct such charges from the Hirer’s credit card during or after the term of hire is completed, or the Hirer may pay such charges as agreed with the Rental Company, such choice to be at the Rental Company’s sole discretion.
3. All payments shall be made in New Zealand Dollars. The following credit or debit cards will be accepted: Visa and Mastercard. A non-refundable 2.5% administration fee will apply to Visa and Mastercard transactions.
4. Rates include GST. Rental days are calculated on a calendar basis. Part days at the start or end of the hire are charged at the full daily rate.
5. Late pick up or early return of the Vehicle shall not entitle the Hirer to any refund of the unused portion of the rental.
6. The Hirer undertakes to pay a deposit at the beginning of the rental period in the amount of the applicable excess, which will be refunded once (the deposit must be paid by credit card):
a) the Vehicle and its contents have been returned in the same condition as when hired; and
b) the Vehicle is returned to the agreed location on the agreed date. Failure to comply with this clause will result in the bond being reduced rateably and proportionately to allow the Rental Company to reinstate the Vehicle and/or its contents back to the same condition it was before commencement of the hire.
7. On payment of liability reduction insurance by the Hirer, the bond payable by the Hirer is reduced to the applicable excess of the reduction option / collision damage wavier (CDW) chosen (NZD1,000/NZD500 or NIL) - for the first accident/incident.

Mandatory Online Check-In
All customers have to do the thr Online Check-In at: https://www.mcrent.eu/online-check-in no later than 14 days before Pick-Up. In case of a last minute rental the customers have to do the Online Check-In immediately after having received the booking confirmation.

4. USE OF THE VEHICLE
The Hirer shall not:
a) sublet, hire or otherwise part with possession of the Vehicle to any other person;
b) allow the Vehicle to be used outside his/her authority or for a purpose other than a motorhome;
c) operate the Vehicle, or permit it to be operated in circumstances that constitute an offence;
d) drive or allow the Vehicle to be driven on any beach or surface likely to damage the Vehicle; or (Clause 6l)
e) involve the Vehicle in any race, speed test, rally or contest; or
f) allow the Vehicle to transport more than the number of persons permitted by any applicable law or detailed in the Vehicle Manual.
g) Participation in festivals and other events is only permitted with the express consent of the Rental Company.

5. RENTAL COMPANY OBLIGATIONS
1. The Rental Company shall deliver the Vehicle in a safe and roadworthy condition, up to the current Certificate Fitness standards.
2. The Rental Company shall be responsible for all maintenance and running costs of the Vehicle during the term of the hire except to the extent that by the terms of this agreement those costs are payable by the Hirer.
3. If the reserved Vehicle is not available for reasons outside the Rental Company’s control, then the reserved Vehicle may be substituted with a comparable or superior Vehicle at no extra cost to the Hirer. Such Vehicle substitution shall not constitute a breach of this agreement and does not entitle the Hirer to any form of refund or other claim against the Rental Company. If no substitute Vehicle is available to the Hirer, the Rental Company’s liability shall be limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the Hirer), the Rental Company’s liability shall be limited to the hire charge for the remainder of the term of hire. Clause 13.5

6. HIRER'S OBLIGATIONS
The Hirer shall ensure that:
a) All reasonable care is taken when driving and parking the Vehicle;
b) The engine coolant and oil in the Vehicle are maintained at the proper level;
c) The tyres are maintained at their proper pressure;
d) The Vehicle is locked and secure at all times when it is not in use;
e) The Vehicle keys are kept secure. The cost of replacement keys and related services for example courier shall be at the Hirer’s expense;
f) the engine, transmission, braking or suspension systems are not interfered with;
g) The fuel tank is filled with the correct fuel and the freshwater tank is not contaminated. The cost of replacing tanks is at the Hirer’s expense;
h) Should a warning light be illuminated or the Hirer believes the Vehicle requires mechanical attention, he/she shall stop driving and inform the Rental Company immediately;
i) There is no smoking and/or vaping in the Vehicle at all times. Any evidence of smoking or vaping in the Vehicle shall incur a cleaning fee of NZ$500;
j) Animals are not permitted inside the Vehicle; Animals, except for registered guide or disability assistance dogs, are not permitted inside the Vehicle. Any evidence of unauthorized animals in the Vehicle will incure a fine of NZ$500 and the cleaning fee according to the current pricelist;
k) Journeys outside of New Zealand are not permitted;
l) Vehicle shall not be driven on any beach or surface likely to damage the vehicle; track or other surface where there is signage indicating that it is not suitable for motorhomes, or large or heavy vehicles; surface where there are trees or other low hanging structures that could damage the Vehicle or there are trees, fences or other obstacles that could prevent or hinder progress and/or damage the Vehicle; Allow the Vehicle to be submerged in water, brought into contact with salt water, used in a creek or river crossing, or driven through flooded areas,which means the hirer remains fully liable for the value of the vehicle in case of an incident. The following roads are considered hazardous and are exempt from insurance cover. For your own safety, please do not drive the vehicle on any of these roads as it forfeits even the basic insurance cover normally included in the rental rate:
- Skippers Road (Queenstown)
- Crown Range Road (Queenstown)
- Ball Hut Road (Mt. Cook)
- Ninety Mile Beach (Northland)
- North of Colville Township (Coromandel Peninsula)
- Road 309 Whitianga to Coromandel Town (Coromandel Peninsula)
- Tapu- Coroglen Road (Coromandel Peninsula).
The vehicle must not be driven with the handbrake applied or with the accelerator and brake pedals depressed at the same time.

7. RIGHTS UNDER AGREEMENT
The Hirer acknowledges and agrees including for the benefit of the Owner (as defined below) that:
a) a person other than the Rental Company is the legal Owner of the Vehicle (the “Owner”) and the Rental Company has entered into an agreement to take the Vehicle on bailment from the Owner (the “Bailment Agreement”) and the Rental Company may charge, mortgage or grant a security interest (a “Security”) in its interest in the within agreement in favour of the Owner without the Hirer’s consent;
b) the exercise of any rights by the Owner under the Bailment Agreement or a Security will not constitute a breach or default under the within agreement or otherwise entitle the Hirer to terminate, rescind or revoke the within agreement and further the Owner may contact the Hirer to verify its possession of the Vehicle;
c) the Hirer’s rights in respect of the Vehicle are expressly subject and subordinated to the rights of the Owner and nothing in the within agreement will in any way limit, reduce, vary or otherwise qualify the rights of the Owner under or in connection with the Bailment Agreement or any Security;
d) if a repudiation or termination occurs under the Bailment Agreement or a Security becomes enforceable
i) the Owner or Rental Company may by notice to the Hirer terminate this agreement and upon such notice the Hirer’s right to possess and use the Vehicle shall immediately cease and the Hirer must surrender possession and control of the Vehicle to the Owner or the Rental Company, notwithstanding that the Hirer may not be in breach or default of its obligations under the within agreement; and
ii) the Owner or Rental Company may enter any premises where any Vehicle is located to exercise any rights of the Rental Company or the Owner under any Security, the within agreement or at law including, if the need arises, the right to remove the Vehicle from the relevant premises. The Hirer agrees to obtain all necessary consents from the Owner, occupier and other interested persons (such as any mortgagee) of the relevant premises where the Vehicle is located to enable the Owner and Rental Company to do this.
The Hirer acknowledges, including for the benefits of the Owner, that by entering into this agreement the Rental Company will be in breach of the Bailment Agreement unless the Hirer agrees to the terms set out in paragraphs a), b), c) and d)]. 

8. STORAGE AND FORWARDING OF PERSONAL DATA
a) Hirer agrees to the Rental Company storing personal data.
b) The Rental Company may forward these data via the central warning ring to third parties with ajustified interest if the statements made in the rental are incorrect in essential points or the rented Vehicle is not returned within 24 hours of the expiry of the rental period (also extended, if need be) or if rental claims have to be made in judicial reminder proceedings or cheques presented by Hirer are not honoured. In addition, the data can be forwarded to all the authorities responsible for prosecution of offences against public order and criminal offences in the event of Hirer actually behaving dishonestly or sufficient indications herefor existing. This is done, for example, in the event of wrong information for the rental, presentation of forged personal documents or such reported as having been lost, failure to return the Vehicle, failure to notify a technical defect, road traffic offences or similar.
c) If a customer booked the CDW0 the station has the right to copy the credit card for possible claims against the customer

9. MECHANICAL REPAIRS & ACCIDENTS
1. If the Vehicle is involved in an accident, damaged, breaks down or requires repair or salvage, regardless of cause, the Hirer shall notify the Rental Company providing full details immediately during office hours or otherwise within 24 hours in order to give the Rental Company the opportunity to rectify the problem during the hire. Failure to do so may affect any claims for compensation relating to the hire.
2. The Hirer shall not arrange or undertake any repairs or salvage without the Rental Company’s express authority. If the Vehicle is damaged to the extent that it cannot be driven, the Rental Company shall endeavour to exchange the Vehicle. Provision of an exchange Vehicle is subject to availability and the Hirer’s location.
3. The Rental Company is liable for refund of hire charges of any unused full day of Vehicle lost due to a mechanical breakdown. The Rental Company is not responsible for any monetary compensation, accommodation charges or meals resulting from a breakdown or accident.
4. If the Vehicle is destroyed without any fault on the part of the Hirer or if it appears likely that its use will be prevented or withdrawn for an unreasonably long time, the Rental Company will be entitled to supply the Hirer with an equivalent substitute Vehicle within a reasonable period. If the Rental Company supplies an equivalent substitute Vehicle, any termination by the Hirer is excluded. If in such a case the Rental Company offers a Vehicle from a lower price class and this is accepted by the Hirer, the Rental Company will reimburse to the Hirer the difference between this and the price already paid in advance by the Hirer. If no replacement vehicle can be provided, the Rental Company may cancel the contract.
5. All Vehicles are registered with the 24hr Roadside Assistance. This service covers any mechanical faults with the Vehicle. 24hr Roadside Assistance does not cover the following and the associated costs will be the responsibility of the Hirer:
a) the Vehicle running out of fuel or breakdown caused by the Vehicle being incorrectly fueled;
b) the Vehicle is unable to be accessed due to a lock out or the Vehicle keys being lost;
c) flat batteries caused by incorrect usage of the batteries and/or incorrect usage of any equipment that requires the batteries in order to operate;
d) flat or damaged tyre(s);
e) the Vehicle is unattended at the time the 24hr Roadside Assistance Service Provider arrives at the breakdown location or a wrong address was given; and
f) the Vehicle is not on public or formed road or is trapped or bogged.
g) All non-mechanical call-outs to the 24hr Roadside Assistance will incur a call-out charge payable by the Hirer.

10. RETURN OF THE VEHICLE
1. The Hirer shall, at or before the expiry of the term of hire, deliver the Vehicle to the Rental Company as described on the front of this agreement, or obtain the Rental Company’s consent to the continuation of the hire. If the Vehicle is returned after the time agreed in writing, the Rental Company will charge a fee according to the actual valid pricelist (up to a maximum equal to the relevant full day price for each day late). Any costs incurred as a result of a subsequent hirer or any other person making claims against the Rental Company on the grounds that a Vehicle was supplied late must be borne by the Hirer.
2. The Hirer shall return the Vehicle with:
a) a full fuel tank and full LPG bottles. Failure to do so shall result in refill charges of fuel cost at NZ$2.50 per litre, LPG bottle at NZ$40 each plus service charge of NZ$25;
b) empty waste tank;
c) all Vehicle equipment accounted for and undamaged. The Hirer is liable for any equipment that is damaged or not accounted for; and
d) in a reasonably clean and tidy condition. Failure to do so shall result in a cleaning fee of minimum NZ$500.

11. LIABILITY AND LIABILITY REDUCTION OPTION
1. Any driver described in this agreement is the person permitted to drive the Vehicle. He/she is responsible for any loss or damage to the Vehicle and for any consequential damage, loss or costs incurred by the Rental Company through salvage or loss of revenue resulting from the hire beyond the applicable excess amount.
2. Any driver described in this agreement is the person(s) permitted to drive the Vehicle. He/she is responsible [for the indemnified] to the extent of NZ$20,000,000 in respect of any liability he or she might have for damage to any property (including injury to any animal) belonging to any person and arising out of the use of the Vehicle.
3. The Hirer’s liability will be for any loss or damage to the Vehicle, however caused, and for any consequential loss or damage, during the term of this hire, or during any authorised extensions to the term, up to the applicable excess amount of NZ$7,500 per incident.
4. The Hirer is liable for payment of the applicable insurance excess in the case of damage to, or accidents involving the Vehicle when the Hirer has not taken liability reduction insurance. On payment of the liability reduction insurance by the Hirer, the excess payable by the Hirer is reduced or eliminated depending on the liability reduction option selected and subject to exclusions in clause 11.8. The Rental Company may make the applicable deduction from the Hirer’s credit card following notification of any loss or damage to the Vehicle.
5. The Hirer has the possibility to book a Collision Damage Wavier option (CDW). This reduction mentioned in the rental contract apply to the first incident (for additional incidents the hirer liability will be NZD 7,500 per incident)
6. In the event of any damage to the Vehicle, its contents or third party property, another bond shall be collected to cover the excess for any subsequent damage.
7. Where the total cost of a claim is less than the excess then the Hirer shall be liable to pay that lesser amount.
8. The Hirer acknowledges that the cover referred to in clause 11 will not apply when:
a) the Vehicle is driven by anyone not named in this agreement as the person(s) permitted to drive the Vehicle;
b) the driver of the Vehicle is under the influence of alcohol or any drug;
c) the Vehicle is in an unsafe or un-roadworthy condition, such condition arising during the term of the hire, that caused or contributed to the damage or loss;
d) the Vehicle is wilfully or recklessly damaged or lost by the Hirer, the nominated driver, or the person under the Hirer’s authority or control including sitting or standing on the roof, driving on any beach or surface likely to damage the Vehicle or cause it to become bogged or trapped, driving through flooded areas, submersing in water or exposing the Vehicle to salt water;
e) the fuel or freshwater tanks are contaminated; or
f) the Vehicle was operated outside the terms of this agreement or any agreed extension of the term of this agreement.
g) Damages at the awning;
h) Interior of the vehicle is damaged;

12. TRAFFIC OFFENCES
1. The Hirer is advised that New Zealand law permits the Rental Company to debit the Hirer’s credit card for any infringement fee for an offence where the offence was committed during the term of the hire. This includes but is not limited to speeding, toll road, parking and freedom camping offences. The Rental Company may also charge an administration fee of NZ$25 per infringement notice received.
2. The Rental Company will send the Hirer a copy of the infringement notice and any reminder notice as soon as practicable after it is received by the Rental Company. The Hirer has the right to challenge, complain about, query or object to the alleged offence to the issuing enforcement authority and seek a court hearing (within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice). 

13. AMENDING OR CANCELLING HIRE AGREEMENT
1. Changes may be made to a reservation confirmed to the Hirer from the date of reservation until at least sixty days before the agreed commencement of the rental period, as long as the Rental Company has alternative capacity and the alternative booking corresponds in amount to the first. Rebooking is only possible in the same calendar year and at the same station, a change of station is not possible in case of rebooking. Later changes of bookings are not possible. If the booked travel period is shortened/reduced, the above-mentioned cancellation conditions apply to the cancelled nights. Each rental amendment will be charged according to the valid price list. After the conclusion of the contract, the Hirer is not entitled to any changes with regard to the beginning of term of rental.
2. The Rental Company may cancel this agreement and take immediate possession of the Vehicle if:
a) The Hirer fails to comply with any of the terms of this agreement or if the Vehicle is damaged;
b) The Hirer has obtained the Vehicle through fraud or misrepresentation;
c) The Vehicle appears to be abandoned;
d) The Vehicle is not returned at or before the expiry of the term of hire or the Rental Company reasonably believes that the Vehicle will not be returned at or before the expiry of the term of hire; or
e) The Rental Company considers, on reasonable grounds that the safety of the passengers or the condition of the Vehicle is or has been endangered.
3. The termination of the hiring under this agreement shall be without prejudice to the other rights of the Rental Company under this agreement.
4. Terms and conditions as well as rates quoted are subject to change without notice. However, rates or conditions for a particular booking shall not be altered once that booking has been confirmed except where clause 13.1 applies.
5. If the Rental Company cannot provide the rental vehicle of the booked vehicle group on the planned pick-up date, the Rental Company reserves itself the right to:
a) provide a vehicle of an equal or higher category. If the Rental Company provides a vehicle of an equal or higher category, the hirer shall not be entitled to cancel the rental contract.
b) If a vehicle of an equal or higher category cannot be made available either, the Rental Company is entitled to rebook the customer to a vehicle of a lower category. The Rental Company shall reimburse the Hirer for the difference in price to the rental charge already paid by the Hirer in advance. If the Rental Company provides a vehicle of a lower rental category, cancellation of the rental contract by the Hirer is excluded.
c) If the Rental Company is unable to provide a replacement vehicle, the Rental Company is entitled to offer a rental from another rental station. In this case, the current daily prices for the rental vehicle at the new rental station shall apply. Possible additional costs are to be borne by the hirer.
d) If the Rental Company cannot provide a replacement vehicle and the Hirer does not accept a rental offer from another rental station, the Rental Company reserves itself the right to cancel the booking free of charge. The Rental Company shall reimburse the Hirer for any payments already made.
6. This provision shall apply, amongst other things, in the event of delays in delivery or non-delivery of the rental vehicle, as well as destruction of the vehicle due to force majeure, weather conditions, explosion, fire, theft, burglary, amended legal regulations or other amended regulations.

14. THE RENTAL COMPANY LIABILITY TO THE HIRER
1. Except as specified in this clause, there are no other warranties, conditions or indemnities relating to the hire given by the Rental Company to the Hirer. All conditions and warranties whether expressed or implied by law, trade, custom or otherwise are hereby expressly excluded except for those conditions and warranties implied by law which cannot be excluded or modified. In this regard, nothing in this clause 14.1 is intended to limit the application of the Consumer Guarantees Act 1993.
2. The Rental Company shall not be liable for any loss of profits or consequential, indirect or special loss, damage or injury of any kind suffered by the Hirer.

15. INDEMNITY
1. The Rental Company may assist the Hirer with installation of a child restraint. However, the Rental Company will not be liable for any loss or damage incurred by the Hirer in relation to child restraints. It is the legal responsibility of the child’s parent or guardian to ensure that any child is properly restrained.
2. The Hirer releases the Owner of the Vehicle, the Rental Company and their respective directors, employees and agents from any liability to the Hirer (regardless of who is at fault) for any loss or damage incurred by the Hirer by reason of rental, possession or use of the Vehicle or storage of personal belongings at the Rental Company’s premises

16. GPS TRACKING SYSTEM
It is acknowledged and agreed by the Hirer that the Vehicle may be equipped with GPS Tracking Systems or other electronic tools to enable the geographical location of the Vehicle to be tracked or located.

TRANSFERS

Auckland:
The airport and airport hotels transfer service is complimentary for pick-up and drop-off upon request. All transfers need to be pre-booked.  Any other locations please make your own way. 
Airport to Station
If you are arriving on a flight, domestic or international, please email us your passenger numbers, flight Number, Arrival time and contact number The driver will be inside by arrivals with a sign of your name.
If you stay in airport hotels, please email us your passenger numbers, hotel name, pick up time and contact number. The driver will call you when it is ready. Please make sure your phone number is available.
Note: We may not be able to assist any unusual luggage, please check with our team.
Auckland city is very large and for customers who are staying in Auckland city for a night they will have to make their own way to our branch by taxi or Uber, or they can go to the airport and from the airport they can jump in our free shuttle.
Station to Airport
Please let us know your drop off time on your pick-up day so that we can arrange this for you. Otherwise, we may not be able to accommodate or amend in later due to high volume demand.
Christchurch:
The airport and airport hotels transfer service is complimentary for pick-up and drop-off upon request. All transfers need to be pre-booked 72 hours prior.  If you require a transfer to/from the CBD for collection or return, please let us know. We can arrange this for your own cost. (Price upon request)
Airport to Station
If you are arriving on a flight, domestic or international, please email us your passenger numbers, flight Number, Arrival time and contact number. Transfers will be waiting at the shuttle pickup area and should have the McRent Logo shown.
If you stay in airport hotels, please email us your passenger numbers, hotel name, pick up time and contact number. The driver will call you when it is ready. Please make sure your phone number is available.
Note: We may not be able to assist any unusual luggage, please check with our team.
Transfers collected from the airport will be booked 40 minutes after landing time for domestic flights and 75 minutes after landing time for international flights. Please do not call us if you arrive early. The transfer will show up on time and wait for a total of 10 minutes. If flight delays, Driver will call customers.
Station to Airport
Please let us know your drop off time on your pick-up day so that we can arrange this for you. Otherwise, we may not be able to accommodate or amend in later due to high volume demand.

Public Holidays
Pick-up or drop-off in public holidays are avialable with an additional NZ$50 surcharge and in combination with the NZ$0 insurance option (All-Inclusive):

2024:
1-2 January, 6 February, 29-30 March, 1 April, 25 April, 3 June, 28 June, 28 October, 25-26 December
2025:
1-2 January, 6 February