Smooth start of your holiday
We try to make the start of the holiday as smooth as possible for you. The client is greeted at arrival hall of airport, or other agreed location, by our professional staff. Customer service person makes the rental agreement together with the client and gives full orientation on the use of the motorhome.
There are complimentary water bottles in the fridge and coordinates for closest supermarket are preset into the navigator.
All rentals have a base charge of 250 euro, which is not dependent of the length of the rental. This base fee includes wash, cleaning, technical checkup, orientation for use etc.
By joining Solica Club - for 250 euro the client gets with single low price a full rental services and equipment package that is very good value for their money:
• Unlimited kilometers
• Solica Premium insurance
• Final cleaning
• Children's safety seats
• Camping table and chairs
• Bedding with linens and towels
• Electric coffee maker
• Toilet chemical
• One gas bottle
• Road map
• GPS navigator
Pick‐up and drop‐off; returning policy
Pick‐up will be handled at the time and location agreed in booking‐confirmation. Any changes to pick‐up time must be informed to us 24 hours prior to departure. Upon client’s arrival, our customer service person will be greeting the client in arrival hall with a sign with client’s last name on it. If client can’t find our customer service person, advise them to go to the nearest info/meeting point at the terminal or station so that we can locate them more easily. If there is delay on our part, we will contact the client directly by mobile phone provided when making the booking, or if no number was provided, we will contact the agent
Drop off is handled at the time and location agreed in rental form. Any changes to arrival time needs to be approved by the rental station 24 hours before return time. Change can be made only if it does not affect the pick up of next client for the vehicle in question.
If Drop off is before 11 am in the morning, 50 euro discount for the end date is applied
Returning the motorhome
Before returning the camping car rental client needs to:
• fill up the Diesel tank
• not wash the camping car exterior
• empty the trash cans, wash the dishes and moderately clean the interior of the camping car
• empty grey water and toilet tanks If Final Cleaning service was not included in the rental and the motorhome has not been cleaned, we charge the client 149 euro final cleaning fee. Diesel tank must always be filled before returning the vehicle. If the diesel tank is not full, we will fill the tank at the nearest Shell‐petrol station and charge the diesel cost plus additional 15 euro service fee.
We have no extra fee for additional drivers. The renter and any additional driver must be of minimum age of 22 and have held at least B‐category (EU‐passenger car license) driver's license for a period of one year. Each person that will drive the vehicle must present their driver’s license and be marked on the rental form as a driver. If anyone else than drivers indicated in the rental form drives the vehicle, the insurance is not valid.
Each driver must present a valid credit card (debit card not accepted) which is imprinted in to the rental form. In case all drivers don't have a credit card, the primary driver may accept liability for the other drivers and have his credit card imprinted as payment coverage also for them.
Breakdown & repairs
Repairs which are necessary in order to maintain the vehicle in a good working and roadworthy condition during the rental period may be ordered by the renter after consultation with Solica rental station. Minimal repairs up to cost of 50 euro may be ordered without consultation. Payments made will be reimbursed against receipts. The first thing to do always in case of a technical problem is to contact us. We will then provide client with advice on how to proceed. All problems need to be reported to us as soon as they happen so that we can act accordingly and prevent possible further damage. Discomfort caused by problems that were not reported to Solica as they occurred, will not be subject to any refund.
The renter is responsible for checking engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. Renter may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance.
If the motorhome is destroyed without any fault on the part of the renter or it appears likely that its use will be prevented or withheld for an unreasonably long time, we will be entitled to supply the renter with a substitute vehicle. If in such a case we offer a substitute vehicle of a lower price class, the price difference will be reimbursed to the renter.
Assistance during the holiday
Clients can call us for support 24/7 if they encounter a problem with the motorhome. We cooperate with road side service companies with full coverage in Scandinavia to provide quick assistance in case of technical problem, for example a flat tire.
Fines and road tolls
Client is responsible for any fines and road tolls during the rental period. Any unpaid fines and road tolls, including their overdue payment fees and collection costs will be charged from the client. If client has received fines or they are aware that they have unpaid road‐tolls, we need to be informed about them upon returning from the trip, so that they can be handled in due time. If the road‐toll or parking authority collects the payment later on, the overdue payment and collection fees are often twice the amount of the original fine and up to several times more than the original road toll.
Smoking and pets
Smoking inside the camping car is strictly prohibited. Please don't smoke in any part of the vehicle. If client has smoked in the camping car, we will charge 850 euros cleaning fee. Pets are unfortunately not allowed in the camping car. If an animal has been in the camping car, we will charge 400 euro cleaning fee. Removing the allergens and smell from the confined space of a motorhome is extremely difficult.
a) The renter is obliged to take care of the car as well as a careful person takes care of his/her own car and to observe special carefulness and cautiousness while driving. The renter agrees to use the car only in the manner it is normally intended for.
b) The renter agrees to drive the car himself/herself. He/she is not allowed to hand over the car to other persons nor for their use without such permission being explicitly noted in the rental agreement. The renter (driver) shall possess a valid driving license and have at least one year’s driving experience. Further he/she shall fulfil the age requirements of the car hire. The renter is obliged to inform the person to whom he/she hands over the rental object within the scope of this agreement, about the contents of this agreement.
c) Usage of the car for illegal purposes, towing, competitions or training for these, educational driving, and driving on ice outside officially marked ice roads is prohibited.
d) Whenever the car, even momentarily, is left parked, it necessarily is to be locked.
e) As the car hire hands over the car to the renter, both parties should check the visible condition of the car in order to avoid possible disputes regarding the time of appearance of damages.
Responsibility for the car and its equipment during the rental period
1. Basic retention of the renter
The renter is, up to the upper retention limit specified in the agreement:
a) Obliged to compensate during the rental period occurred damages to the car or to its accessories
b) Obliged to compensate parts and accessories which have disappeared from the car during the rental period
c) Obliged to pay cleaning costs arising from unusual contamination of the car. (Smoking and transportation of pets require permission from the car hire).
d) Obliged to pay the daily fee defined in this agreement for the lay days caused by the accident, however for a maximum of 30 days. The lay days begin at the date of the accident
2. Reducing/eliminating the retention of the renter
The renter can reduce or eliminate his/her retention by paying a special retention reduction/elimination fee. However, the retention reduction/elimination fee does not cover damages due to the following or similar reasons:
• Excessive loading, displacement or detachment of the load
• Upholstery damages caused by tobacco smoking or gashing
• Driving with empty tires
• Snow damages if indicated by signs (dropping of snow from roofs)
• Driving in too narrow premises considering the dimensions of the car
• Driving of road or in areas not intended for car driving
The car hire may, at its discretion, abstain from granting the retention reduction.
3. Liability of the renter for all damages
The renter is obliged to compensate the entire damages to the car hire providing the damages caused to the car or the car hire are intentional by the renter, caused by an act of negligence, caused during usage of the car under influence of alcohol or other narcotic agents, for criminal purposes, or caused due to the renter not complying with the conditions in this agreement.
4. Releasing of the renter from his/her indemnification liabilities
The renter is released from the above mentioned indemnification responsibilities providing that the car hire is fully indemnified for its damages through an insurance, or from the opposite sides traffic insurance or from the person who caused the damages.
5. Other payment liabilities
The renter is obliged to pay the parking, overload penalty fees and other charges levied on the car hire on the basis of holder´s liability.
Liabilities of the car hire
The car hire is obliged to hand over the car to the renter in working order and complying with applicable laws, at the time and place agreed when the reservation was made. Further the car hire is obliged to give the renter sufficient guidance and instructions about the usage of the car. Unless the renter receives the car for his/her usage according to the reservation, he/she can demand a reduction of the rent corresponding to the error, or cancel the agreement. The renter can demand indemnification for the damages caused by the delay.
Client's right for refund
In case Solica is unable to provide a rental vehicle within 48 hours starting from the agreed pick‐up time, due to accident, technical problem or loss of the vehicle during the previous rental period, the client is entitled to full refund. If substitute vehicle can be provided and it is of a lower price category, the client is entitled to a refund in amount of the price difference between daily rates of these categories and the full daily rates of the lost days.
a) The distance driven is measured with the mileage indicator belonging to each vehicle. If the renter has damaged the mileage indicator or its seal, he/she is obliged when returning the car to pay the rent corresponding to the mileage estimated by the car hire, however, unless either party proves probable that the car has been driven a longer/shorter distance.
b) The renter is obliged without delay to inform the car hire about possible malfunction of the mileage indicator.
Fuel, service and maintenance
The renter pays for the fuel needed. The car hire is to inform the renter the correct quality fuel to be used. The renter is liable for damages caused by usage of incorrect quality fuel. During the rental period the renter is responsible for taking care of normal car maintenance, such as e.g. the engine oil quantity, the radiator and battery fluids, the tire pressures, etc.
Actions of the renter in cases of malfunction, damage and theft
a) The renter shall immediately inform the car hire about malfunctions appearing in the car or about damages to the car as well as about theft. The police shall immediately be informed about theft. Subsequently the car hire shall inform the renter about the actions to be taken because of the incident. However, without informing the car hire the renter is entitled to have the car repaired for a maximum value of 50 euros, provided it is necessary for continued driving. In such cases the renter shall acquire a report from the repair company detailing the performed repair actions and the payment.
b) In traffic accident cases the renter is always obliged immediately to submit a damage report to the car hire. The report is to be written on the accident report form available in the car. In cases of unclear culpability the renter shall inform the police. The police is always to be informed in cases of personal injury. The police is always to be informed about deer accidents by the renter, who also has to submit to the car hire a certificate given by the police and stating the notification.
c) If the renter neglects the above mentioned notifications, he/she is liable towards the car hire for possible damage caused by this negligence.
Liability of the car hire for defects in the car
If a technical or other fault of the car appears during the rental period, the renter can demand it to be fixed or demand a corresponding reduction of the rent. If the fault is substantial, the renter can demand that the agreement is cancelled. However, the agreement cannot be cancelled if the car hire replaces the car within a reasonable time period. The renter can demand indemnification for the damages caused by the fault.
Returning of the car upon the expiration of the agreed rental period
a) The car is to be returned to the agreed place upon expiration of the agreed rental period. Alterations of either the place or the date are to be agreed with the car hire with sufficient notice. The rental period according to the agreement expires when the car has been returned to the car hire, or when the car hire has received a notification from the renter stating that the car has been returned to a place approved by the car hire.
b) If the car has not been returned upon the expiration of the rental period and no continuation of the rental period has been agreed, the police will be informed.
c) If the renter neglects his/her liabilities according to item a), the car hire is entitled to charge a reasonable indemnification for the economical losses caused by the negligence.
Returning of the car before the expiration of the agreed rental period
If the renter returns the car before the expiration of the agreed rental period, the rental sum is determined according to the agreement and based on the actual usage period. Provided the car has been rented on special conditions, the rent is determined according to the normal price list.
Termination of the agreement
The car hire is entitled to terminate this agreement during the rental period provided it appears that the renter violates this agreement or that the renter, according to the estimation of the car hire, is unable appropriately to handle the car. If usage of the car is discontinued due to accident or theft, the agreement is terminated upon the car hire having received notification hereof. When the car hire terminates the rental agreement, the renter is obliged immediately to return the car to the car hire.
Crossing the Finnish border
Crossing the Finnish border with the car is prohibited without a written permission by the car hire. The car hire decides about the possible granting of the permission on a case by case basis at its discretion.
Conflicts related to the agreement
Unless the conflict can be solved through negotiations between the two parties. If the conflict is subjected to court judgement, legal action is to be taken in the district court at the domicile of the car rental company.