RATES AND CONDITIONS
Rates and conditions quoted on our website and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Awesome Van & Camper Hire. Please note all prices are quoted and payable in Australian Dollars. If the need should arise for a refund, it will be applied in Australian Dollars. Awesome accepts no responsibility for exchange rate fluctuations, positive or negative.
RENTAL DURATION & EXTENSIONS
Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time.
Late pick up or early return of the Vehicle does not entitle the Hirer to any refund of the unused portion of the rental.
Extensions may be organised through the sales office, subject to availability, and at the current rental rate. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension.
Failure to obtain an authorisation for a rental extension will result in a late fee of AU$100 per day in addition to the daily rental rate for each day until the Vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension per Vehicle for the extended rental period.
VEHICLE PICK-UP AND DROP-OFF
Vehicles are available for pick-up at a designated time on the first day of the hire period and must be returned on the agreed date at the nominated depot before 3:00pm.
Vehicle pick-up or return outside of branch hours are subject to an after-hours fee of AU$100.
The Hirer acknowledges having received the Vehicle in a clean condition, with full fuel tank (or as received) and with linen & kitchen utensil clean and tidy.
We suggest before returning the vehicle you remove all your rubbish, clean out any mud, grass and or sand from the floor of the vehicle. All Camping equipment is to be returned in a clean condition, free of dirt, dust and sand. A full fuel tank(or as received on collection) on the return date, time and location set out in the Rental Agreement otherwise a AU$150 cleaning fee and a AU$10 refueling fee + the cost of the fuel will be charged.
NO SMOKING IN OR AROUND THE VEHICLE
Unfortunately if Awesome Campers staff or acting Agents detect smoking, then there will be an additional charge for AU$150 on top the ‘cleaning fee’. This will be used to cover the extra cleaning time needed to remove the odour from the vehicle for the next customer.
Awesome reserves the right to charge the Hirer for any traffic or parking fines or unpaid toll notices received; associated administration costs and/or accidents including third party property damage not reported on return of the Vehicle. The administration fee per incident or fine/notice received will be AU$75.
All vehicles have E tags in them.
The Hirer will be responsible for full cost of replacing keys which are lost, broken or for the retrieval of keys locked in a vehicle. The cost of a locksmith travelling to the vehicle will be at the Hirer’s expense. Awesome Campers will not be responsible for any additional expense occurred by the Hirer if they lose the Keys.
CHANGE OF DROP-OFF LOCATION
If the Hirer wishes to change the drop-off destination, they must first obtain authorisation from the office by calling 1300 930 803.
Subject to the change being approved an additional charge of up to AU$1100 may apply, which will be notified to you at time of approval.
The fee may apply in all cases irrespective of the reason for location change.
EARLY & LATE DROP-OFFS
Early pick-ups can be organised in advance, subject to availability. Late returns will be charged for additional days. If no extension has been approved, we have the right to report the Vehicle as stolen and press charges. Administration fees may also apply. If the Hirer wishes to drop-off the Vehicle after business hours, they must first obtain approval from the destination branch. There will be no refund or credits for early returns.
Branch staff must view and record details of the Hirer’s Drivers Licence on collection of your Vehicle. Branch staff must view and record passport details of International Licence holders.
For Hirer’s with an International Licence, the Licence needs to have been valid for 6 months and the driver must be a least 21 years of age. A valid overseas or International Drivers Licence is permitted.
USE OF THE VEHICLE
The Hirer agrees that, during the Rental Period, the Hirer will not allow the Vehicle to be:
a) Driven in other than a prudent and cautious manner. A single vehicle write off or rollover is considered a breach of this condition and the customer will be responsible for the cost of damage. For any damage due to vehicle use in contravention of Clause 11 “Use of Vehicle”. Any damage caused by will full misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle or disregarding signposted height restrictions entering or exiting Car parks or Drive Thru’s);
b) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
c) Left with the ignition key in the Vehicle while it is unoccupied;
d) Damaged by:
(i) Submersion in water;
(ii) Contact with salt water;
(iii) Creek or river crossing;
(iv) Driving through low plain flooded areas;
(v) Beach driving
e) Used for any illegal purpose or in any race, rally or contest;
f) Used to tow any vehicle or trailer;
g) Used to carry passengers or property for hire or reward;
h) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle Manual or on the Vehicle or specified in this Agreement;
i) Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material.
j) NOT to be DRIVEN ON COUNTRY ROADS AT SUNSET OR AFTER DARK AS THE RISK OF COLLISION WITH NATIVE WILDLIFE IS GREATLY INCREASED.
k) driven other than who is on the rental agreement, and have been approved by Awesome Campers and added to the rental agreement as an additional driver.
Camper vans for hire from Awesome Campers are all two wheel drive vehicles. Therefore they are not allowed to travel on unsealed roads such as dirt, gravel, fire trails, beaches, sand tracks, off roading or 4x4 trails. Travelling on these roads voids all damage protection cover and the Hirer will be liable for all damage caused by travelling on these roads. The only exception to this is reasonable use of access roads less than 3 kilometres to a recognised commercial campgrounds, beach or official car park in a National Park. However if the Hirer does damage the vehicle on an access road, then they are fully liable for all damages and towing costs to recover the vehicle back to the nearest Awesome Campers Depot. If the Hirer takes the vehicle on a ferry to any Australian Island, then the Hirers are fully responsible for all towing costs back to the nearest Awesome Campers Depot if they have a problem with the camper van regardless who is at fault.
We value your well-being, and for safety purposes Awesome reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the instance to nominated destinations in relation to the length of hire period. Awesome will advise you on pick up of any travel restrictions known at that time.
The Hirer shall not make any alternations or additions to the Vehicle without the prior written consent of Awesome.
ANIMALS & PETS
Awesome Campers does not allow the carriage of pets or any animals in the their vehicles whilst on rental. Carriage of pets or animals will render the contract void, and the rental bond and the cleaning bond will be retained and used for cleaning and fumigating the vehicle.
IF YOU CHOSE TO DRIVE OUTSIDE ANY CITY LIMITS BETWEEN 6PM (1800 HOURS) AND 6.30AM (0630 HOURS) AND HIT AN ANIMAL, I.E A KANGAROO, then unfortuantley there is an ADDITIONAL CHARGE TO COVER TOWING THE VEHICLE BACK TO BASE. The Hirer will be responsible for the recovery/towing costs to the nearest major town of the incident and is liable for the first AU$2000 worth of towing cost to recover the vehicle to an Awesome Campers Depot.
Note: Hirer must supply a Police Accident Report with the time and location of the accident and report it immediately to Awesome Campers.
PROHIBITED AREAS 2WD VEHICLES
Certain parts of Australia are designated as prohibited areas. Due to the remoteness and conditions of roads, these areas are unsafe to travel through and are prohibited at all times. Prohibited areas include:
a) Central West Australia bounded by the Great Northern, Eyre and Stuart Highways.
b) Central Eastern Australia bounded by the Stuart, Barrier, Mitchell, Landsborough & Barkley Highways.
c) Cape York & North of Cooktown, the Carpentaria Coast and Arnhem Land bounded by the Barkley & Stuart Highways.
d) The Savannah Way.
e) The Bloomfield Track.
f) The Kimberleys – including the Gibb River Road - bounded by the Great Northern Highway.
g) Jim Jim Falls and Twin Falls in Kakadu National Park. Cape Leveque, the Bungle Bungles and the Lost City in Litchfield National Park.
h) Any beach, sand or island (This includes Moreton Island and Fraser Island).
i) Awesome Van & Camper hire travelling into the Karijni National Park will incur a fixed fee of AU$150.
MAINTENANCE AND REPAIRS
a. The Hirer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Awesome immediately should vehicle warning lights indicate any potential malfunction.
b. Awesome will reimburse the Hirer for expenditure up to AU$100 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle. For repairs costing over AU$100, Awesome will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Hirer was not responsible for the damage. In all cases, receipts must be submitted for any repair or the claim will not be paid.
c.Subject to the terms of the Excess Reduction, the Customer will pay for the cost of repairing or replacing the tyres damaged during the Rental Period except if the tyre is defective and is returned by the Customer to Awesome for inspection and is subject to a warranty claim on the manufacturer.
d. The Customer will be liable for any cost associated with the incorrect use of fuel (being diesel or petrol), this includes Bio-Diesel which should NOT be used, or water or other contamination of fuel.
e. Problems in remote area and during Australian national holidays such as Christmas, Easter, etc. Due to the sheer size of Australia, sometimes it may take longer than normal to relocate a replacement vehicle, spare part, fix a problem on the roadside or be towed to the nearest garage, If this happens, then Awesome Campers will do its upmost to rectify the problem as soon as possible, but will not be held liable to any additional costs the hirer may incur due to being in a remote location or a Public Holiday.
f. Malfuntion of Radio/Cassette players, DVD, GPS, Stoves, Air-conditioning Units, Refrigerator, Water Pumps are not considered a mechanical breakdown as the vehicle is still able to continue driving during your holiday. No alternative accommodation or food items will be paid for during the duration of these malfunctions. If one of these items does go wrong, then they can only be inspected at one of our authorised regional depots across Australia.
g. Any refund for on-road problems will be processed when the vehicle is dropped off at its final destination. Down time will be calculated in rentals days, and the refund will be credited against the Hirer’s credit card.
h. The Customer will pay Awesome the daily rental rate for the period the Vehicle is off fleet for accident repairs.
ROAD SIDE ASSISTANCE
All Awesome Van & Camper hire have RACQ Membership, giving you the peace of mind of roadside assistance. Please note that hirers will be liable for fees in the event of human error - for example:
(i) Locked keys in the vehicle
(ii) Flat Battery
(iii) Tyre Change/s
(iv) Use outside of contracted area of use, or damage caused by negligence
Any problems associated with the Vehicle, including equipment failure, must be reported to Awesome within 24 hours in order to give Awesome the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation. Awesome reserves the right not to accept liability for any claims submitted after this period. Please contact Awesome on: 1300930803.
IN CASE OF A BREAKDOWN, WHO DO YOU HAVE TO CONTACT?
In the unfortunate case of a breakdown, please follow these instructions:
In case of a breakdown which is disabling the vehicle from driving, please call the rental center customer service or to the road side assistance service.
In case of any accessories failure which does not disabling the vehicle from driving (such as Heater, aircondition, fridge, water, etc.), please call the rental center customer service during working hours.
In the unfortunate case of emergency, caused by road accident, personal incident or an unexpected issue please call Bandana Caravan. Please bear in mind that out of working hours we are handling emergency calls only. Please bear in mind there is no "Alternative motorhome".