Conditions for Campervan & Motorhome Rental
Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in New Zealand dollars.
Rentals are charged per calendar day.
No refund will be made if the length of hire is shortened or for unused days. There is no refund for late pick up or early return of vehicle.
• Unlimited kilometers
• Personal kits
• Kitchen Kit
• General Equipment
• 24hr Roadside Assistance
• Complimentary Airport Transfers
Driver’s Licence and Minimum Age
A valid, non-provisional, state or overseas driver’s licence is required. If the driver’s licence is not in the English language (e.g. German, French, Chinese, etc) then an international driver’s licence is also required. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence. We do not accept Digital Driver licences.
Note: UK driver licences that have had approved extensions by the UK DVLA (Driver and Vehicle Licencing Agency) can still travel for up to 11 months past the licence expiry. This extension only applies to full GB driving licence holders. It does not apply to provisional driving licence entitlement.
The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
The minimum age to drive the vehicle is 21 years.
Pre-purchased Gas Bottle (Included in the Value Pack):
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Hitop Campervan / Endeavour Campervan / Vivid Camper / Euro Tourer
$35 – 4 and 6 Berth Motorhomes
The gas bottle can be returned empty to Rental center at the completion of the rental. The fee applies for each part of a multiple rental.
Road User Charge Recovery Fee:
The Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.
The fee per 100km is as follows:
2 Berth S/T: NZ$7.60
4 Berth and 6 Berth: NZ$8.02
We reserve the right to amend the Diesel Tax Recovery Fee upon Government intervention.
If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of name
- Change to pick-up or drop-off dates
- Change pick-up or drop-off branch location
- Change of RV category
- Change of rate scheme including special rates
If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking.
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
Any change is for extra charge.
If cancelled on day of pick-up or no show - 100% of rental including any applicable fees e.g. One Way.
Consecutive Star RV Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Canada, Australia, New Zealand, Germany, France, the United Kingdom and Ireland on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.
Change of Drop off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Apollo Reservations. Subject to the change being approved, a minimum additional charge of $NZ 750 will apply.
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicles cannot be requested by make or model, only by vehicle category.
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.
It is mandatory for guests to complete Apollo’s online check-in prior to pick up at: https://preregistration.apollocamper.com/
By completing the required pick-up information ahead of the pick-up date, guests will experience a smoother and quicker RV collection process. Guests will also be required to watch our Apollo safe driving video prior to pick up, and can access our ‘How To Videos’ through the Apollo Connect App prior to pick up to learn how to use their RV.
Vehicles must be collected and returned to our branches (not airports)
Apollo offers transfers free of charge with the Yellow Bus transfer service between Auckland Airport to our Auckland Branch. Guests will need to show their printed confirmation of their reservation to the driver. Bookings are not needed. More information on Auckland transfers can be found on: https://www.apollocamper.co.nz/locations/campervan-locations/auckland
Free Christchurch transfers are with our own bus service which guests need to call the branch on arrival to arrange pick up once they have cleared customs. More information on Christchurch transfers can be found on: https://www.apollocamper.co.nz/locations/campervan-locations/christchurch
Note: COVID19 has impacted our transfer options. Please contact Apollo Reservations directly for updated information regarding NZ transfers.
Branch Locations and opening Hours
Apollo has branches in Auckland and Christchurch.
Branches will be closed Christmas Day, New Years Day and Good Friday.
Branches are open 8am to 4pm Monday to Friday and 8am to 12pm on Saturday. Sundays on request (from April 2021 branches will be open 8am to 4pm 7 days a week). After hours drop offs available outside of these times - we will provide a lock box service on request for those needing to return outside of standard hours.
RV Introduction and Show Through
On pick-up, our staff provide guests with a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip. To ensure guests have a thorough RV show through before starting their road trip, they will need to pick up their RV from the branch by 4pm
The minimum rental period for all vehicles is five days.
Between 1 October 2020 and 31 March 2021, a minimum 10 days applies for all vehicles from Auckland to Christchurch.
Between 21 December 2020 and 4 January 2021, a minimum rental period of 10 days applies.
Between 5-15 February 2021, a minimum rental period of 10 days applies.
A 10 day minimum rental period applies between 29 March to 3 April 2021.
Between 18 December 2021 and 2 January 2022, a minimum rental period of 10 days applies.
A 10 day minimum rental period applies between 28 January to 10 February 2022.
Minimum rental periods are subject to change during peak periods.
A compulsory cleaning fee of NZ$75 will aplly for rentals 5 days or less.
One Way Rentals
NZ$150 applies between all locations and 7 days minimum.
Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
All RV's can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 10 Kilometres in length.
No RV shall be driven on Skippers Road (Queenstown), The Crown Range Road/Cardrona Valley Road (between Arrow Junction to Cardrona), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Wanaka - Mt. Aspiring Road beyond exit to Treble Cone, The Forgotten Highway (State Highway 43 from Taumaranui to Stratford), and North of Colville and Waikawau Township (Coromandel Peninsula).
Guests who travel to restricted areas without permission will void all liability cover in the event of damage or accident, and may be subject to a penalty fee of NZ$300 charged on each occasion identified.
Rates include unlimited kilometres.
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.
Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. NZ$200 Fees will apply if the vehicle is not returned in the required condition.
Drop and Go Service
All vehicles are to be returned with all surfaces wiped down (kitchen, floors, cupboard, tables, toilet & shower cubicle, windows etc.), fridge cleaned and emptied, rubbish removed, excessively dirty exteriors cleaned and beds converted back to dinettes. Should guests be on a tight schedule we can do this for them for $75 – purchased at pick up. You simply need to Empty the grey water and toilet cassette, put away the clean dishes and return the vehicle neat and tidy to our Apollo team. The Apollo team will do the rest: Clean the kitchen and appliances, clear and clean the fridge, clean all cupboards and benches, clean the bathroom, clean the driving cabin and dispose of your last days' garbage. Garbage must be bagged. Excessive dirt/mud inside or outside the vehicle will incur additional charges.
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $NZ 100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $NZ 100, Apollo will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr mechanical emergency roadside assistance is available at 0800 234 567
Infringements, Tolls and Fines
Apollo will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip For Toll Way Fees received, Apollo reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $NZ 75 to cover associated administrative costs per toll way fee received.
Apollo offers guests the option of purchasing our Toll Package for $NZ 19 which gives guests a $NZ 30 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $NZ 30. Once $NZ 30 is exceeded, another toll package of will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $NZ 30 credit).
Both - Service dogs and pet dogs are allowed to travel in our RVs with written permission from Apollo at time of booking. There is a NZ$200 pet service fee, this excludes service animals.
Smoking is not allowed in our vehicles.
Payment at Branches
For security reasons, Apollo will only accept credit card or debit card for rental charges paid on vehicle pick-up or drop off. Cash payments will not be accepted at rental branches. The bond on the vehicle is only payable at pick-up by credit card or debit credit card. The bond cannot be paid with a pre-paid credit card.
We only accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 3.1% surcharge on any transaction. American Express and Diners Club will incur an additional 5.4% surcharge on any transaction.
Exchange Rate / Currency Variations
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 21 working days depending on the renter’s Financial Institution.
Add NZ$54 per night.
- The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for your rental.
- The maximum amount payable per rental segment for the Value Pack is NZ$2,700 – i.e. 50 nights rental.
The Value Pack includes: 'The High Road', Unlimited Windscreen and Tyres, Undercarriage / Overhead damage (covered for accidental damage), Single Vehicle Roll over, Pre-purchased Gas Bottle, 3 Toilet Chemicals, Snow Chains (on request), Camp Chairs and Table and Baby or Booster Seats (with prior request).
Our rates include 15% GST.
Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.
Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
We reserve the right to refuse any rental at our discretion.
Rates/Terms/Conditions are subject to change without notice.