Summery of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in Australian dollars.
- Unlimited kilometers
- Personal kits
- Kitchen Kit
- Vehicle Consultation Fee
- 24hr Roadside Assistance
- Extra Driver
Driver’s Licence and Minimum Age
A valid, non-provisional, state or overseas driver’s licence is required. If the driver’s licence is not in the English language (e.g. German, French, Chinese, etc) then an international driver’s licence is also required. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.The minimum age to drive the vehicle is 21 years.
If you wish to make any changes to your booking (including voluntary downgrade) the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of name
- Change to pick-up or drop-off dates
- Change pick-up or drop-off branch location
- Change of RV category
- Change of rate scheme including special rates
If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking.
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
Any change is for extra charge.
If cancelled on day of pick-up or no show - 100% of rental including any applicable fees e.g. One Way.
Consecutive Apollo Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Canada, Australia, New Zealand, Germany, France, the United Kingdom and Ireland on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.
Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Apollo Reservations. Subject to the change being approved, a minimum additional charge of $750 will apply.
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Apollo Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra costs (calculated on the current of the day) of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
In the event of no alternative RV being available for the guest, Apollo's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest), the remainder of the hire period.
Vehicles cannot be requested by make or model, only by vehicle category.
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Apollo depot are not included in the rental price. It is the renter’s responsibility to get to and from the branch.
Apollo has motorhome branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth and Sydney.
Vehicle availability in certain locations is subject to change.
An additional charge of $750 applies to all rentals picking up or dropping off in Broome. This is in addition to the one way fee if applicable.
All branches are closed Christmas Day, New Years Day, Good Friday and Australia Day Public Holiday.
• Adelaide, Alice Springs, Brisbane, Cairns, Hobart, Melbourne, Perth, Sydney:
- 1 April - 31 March 8am to 4pm Monday to Friday and 8am to 12pm on Saturday
• Broome & Darwin:
- Closed until 1 June and then operate as per the above
• Sundays on request
• After hours drop offs available outside of these times - we will provide a lock box service on request for those needing to return outside of standard hours.
RV Introduction and Show Through
On pick-up, our staff provide guests with a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip. To ensure guests have a thorough RV show through before starting their road trip, they will need to pick up their RV from the branch by 4pm.
The minimum rental for all vehicles is five days when pick up and drop off is from the same branch location.
A 7 day minimum rental period applies during the period of 18 December to 2 January.
A 7 day minimum rental period applies during the period of 4-7 June for pick up in Adelaide, Sydney and Melbourne.
A 7 day minimum rental period applies during the period of Bathurst Motor Race, from Sydney to the Euro Camper, Euro Star, Euro Slider and Euro Deluxe.
A 7 day minimum rental period applies during the period of Phillip Island Race, from Melbourne to the Euro Camper, Euro Star, Euro Slider and Euro Deluxe.
A 10 day minimum rental period applies Between 8 to 15 February 2021, for all vehicles that commence from Melbourne, Perth or Sedney.
A 7 day minimum rental period applies Between 19 September to 7 October 2020.
Minimum rental periods are subject to change during other peak periods.
A compulsory cleaning fee of $75 will aplly for rentals 5 days or less.
One Way Rentals
A one way rental has a minimum rental period of at least seven days. One way rentals are available subject to the minimum rental periods in the above table. A one way rental fee of $165 is charged for all one way rentals.
Apollo reserves the right at its sole discretion to restrict RV movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the rental period. For the safety of guests, the following travel restrictions are in place:
• The Vivid Camper is not allowed to travel in the Northern Territory or Western Australia.
• 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads. Well-maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed.
• Apollo 2WD RVs can be driven to any island on sealed roads as long as written permission is obtained from Apollo Assist prior to travel.
Guests who travel to restricted areas without permission will void all liability cover in the event of damage or accident, and may be subject to a penalty fee of $300 charged on each occasion identified.
Rates include unlimited kilometres.
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.
Vehicle Condition and Return
1. You acknowledge that:
(a) the Vehicle was delivered to You by Apollo in good operating condition and You agree to return the Vehicle without alteration or addition and in the same condition, except for ordinary wear and tear (not including windscreen or tyre damage) together with all tools, tyres, accessories and equipment to the Return Location on the Return Date specified in Rental Vehicle Agreement Part A;
(b) the Vehicle is the sole property of Apollo;
(c) You inspected the Vehicle at the Commencement of the Rental and ascertained that it was in good operating condition and fit for the purpose for which You required it and that no representations about the Vehicle's condition were made to You by Apollo, its employees or agents; and
(d) the only existing damage to the Vehicle at the commencement of this Agreement is that detailed on the Vehicle Condition Report. It is essential that all existing damage is noted by You on the Vehicle Condition Report. Any damage which has not been noted on the Vehicle Condition Report will constitute Loss or Damage which has occurred subsequent to the commencement of this Agreement for which You shall be charged.
2. Apollo will take possession of the Vehicle without prior demand to You, and at Your expense, if there has been a Substantial Breach of this Agreement. In such circumstances You irrevocably authorise Apollo, its employees and agents to enter any property where the Vehicle is situated and You indemnify Apollo, its employees and agents from claims by any person resulting from such entry and retaking of the Vehicle.
3. If the odometer is deliberately broken or otherwise tampered with, You will be responsible for not only an extra charge based on 500 kilometres per day at AU$0.50 per kilometre, but also for any costs of repairing or replacing the odometer.
4. If You fail to return the Vehicle to the Return Location or return the Vehicle to a different location to the Return Location, You will be charged for all costs associated with transporting or towing the Vehicle to the Return Location plus a minimum of AU$750 relocation charge.
5. If You return the Vehicle after the Return Time without the permission of Apollo, You will be charged for the late return at a rate equivalent to double the daily standard gross rental charge for the Vehicle, plus the daily rate charge applicable to Your chosen Reduction Option.
6. If You attempt to return the Vehicle to the Return Location and it is not open for business at the time You return the Vehicle:
(a) the Vehicle will be deemed to have been returned at the time when that Return Location next opens for business;
(b) the rental continues until that time; and
(c) You remain fully responsible for the Vehicle, unless other arrangements have been agreed to in writing by Apollo. You will also be charged the late fee.
7. The Vehicle must be returned with the amount of fuel equal to that at the time of the rental. If the Vehicle is returned with less fuel the difference will be charged to You at a rate of AU$5 including GST per litre (which includes a service component).
8. You must only use the fuel type specified by the manufacturer of the Vehicle.
9. Use of bio-diesel, ethanol or any organic hybrid fuel is strictly considered the wrong fuel type and constitutes a Substantial Breach of this Agreement. Any Loss or Damage to the Vehicle or any costs associated with the use of the wrong fuel, including contaminated fuel, are at Your sole expense.
Vehicles must be returned with the interior cleaned and toilette cassette & holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. $200 Fees will apply if the vehicle is not returned in the required condition.
Drop and Go Service
All vehicles are to be returned with all surfaces wiped down (kitchen, floors, cupboard, tables, toilet & shower cubicle, windows etc.), fridge cleaned and emptied, rubbish removed, excessively dirty exteriors cleaned and beds converted back to dinettes. Should guests be on a tight schedule we can do this for them for $75 – purchased at pick up. You simply need to Empty the grey water and toilet cassette, put away the clean dishes and return the vehicle neat and tidy to our Apollo team. The Apollo team will do the rest: Clean the kitchen and appliances, clear and clean the fridge, clean all cupboards and benches, clean the bathroom, clean the driving cabin and dispose of your last days' garbage. Garbage must be bagged. Excessive dirt/mud inside or outside the vehicle will incur additional charges.
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, Apollo will need to be informed in advance. All vehicles are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed simply contact Apollo Assist at 1300 798 212.
Infringements, Tolls and Fines
Apollo will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip For Toll Way Fees received, Apollo reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.
Apollo offers guests the option of purchasing our Toll Package for $39 which gives guests a $50 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $50. Once $50 is exceeded, another toll package of $39 will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $50 credit).
Both - Service dogs and pet dogs are allowed to travel in our RVs with written permission from Apollo at time of booking. There is a $200 pet service fee, this excludes service animals.
Smoking is not allowed in our vehicles.
Payment at branches
For security reasons, Apollo will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.
We accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 1.69% surcharge on any transaction. American Express and Diners Club will incur an additional 2.8% surcharge on any transaction.
Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 21 working days depending on the renter’s Financial Institution.
Add AU$54 per night.
- The minimum amount payable per rental segment for a Value Pack will be based on the minimum rental period applicable for your rental.
- The maximum amount payable per rental segment for the Value Pack is AU$2,700 – i.e. 50 nights rental.
The Value Pack includes: VIP Cover ('The High Road'), Unlimited Windscreen and Tyres, Undercarriage/Overhead damage (covered for accidental damage), Single Vehicle Roll over, Pre-purchased Gas Bottle, 3 Toilet Chemicals, Camp Chairs and Table and Baby or Booster Seats (on request).
Pre-purchased Gas Bottle (Included in the Value Pack)
A full gas bottle(s) needs to be pre-purchased and can be returned empty to Apollo at the completion of the road trip.
$25 – Hitop Campervan / Endeavour Campervan / Vivid Camper / Euro Tourer
$35 – 4 and 6 Berth Motorhomes
Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.
Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
We reserve the right to refuse any rental at our discretion.
Are subject to change without notice.