Minimum Number of Rental Nights
Minimum 7 nights required. Renter can book less nights, but must still pay for 7, with the understanding that pick-up and drop-off dates must be confirmed at time of booking and cannot be altered. Early Bird Discounts, Unlimited kilometres, A class rentals and All Inclusive bookings require a minimum of 14 nights. If customers wish to drop off their unit a few days early, that is not a problem, but they must pick up as originally scheduled. (From January 2020, The maximum number of rental nights possible is 30).
Driver Age Requirements
Renters must be between the ages of 25 and 75. Anyone 21-24 years of age can drive, but only if the principal driver/renter is 25 years of age, or older. Anyone listed on the contract as a ‘driver’ must be physically present at pick up, or they will not be permitted to drive.
For all drivers, a national driver’s license from their home country is required (original please, not a copy). For translation purposes, overseas residents are required to produce an international driver’s license. If their license is not in English, German or Dutch. An international driver’s license is only valid in conjunction with a national driver’s license. Driver with 'N' (New) or 'L' (Learner) designation are not permitted to drive our units.
Principal Driver / Renter
The ‘principal driver’ is the renter, and he/she must be physically present at both pick up and drop off to sign all paperwork. The renter must be the one that provides a credit card for the Security Deposit at pick up (MasterCard or Visa only). No exceptions to these conditions.
Required First Night in Hotel
For safety reasons, all renters arriving on overseas flights must spend their first night in a hotel.
U.S Border Crossing
There is no additional charge for travel to the United States.
Small dogs permitted in a limited number of units - maximum 30 pounds - and Meridian RV must be advised at time of booking (Pet Surcharge applicable). As of the 2020 rental season, pets are no longer able to travel along in our units.
No Smoking Policy
Smoking is strictly prohibited in all Meridian RV motorhomes and trailers.
No travel is permitted further north than Hwy 16 between Prince Rupert and Prince George, and Highway 97 between Prince George and Fort St. John.
Hours of Operation (both stations)
8:30 - 17:00
Open Monday - Saturday (April 1 - Oct 31)
Open Monday - Friday (Nov 1 - March 31)
(Rental department closed on Sundays and holidays).
Rental Pick-Up: 11:00 - 15:00 (by appointment only)
Rental Drop-Off: 08:30 - 10:00 (first-come-first-serve basis)
After drop off, shuttles depart Meridian RV for transfers to hotels and the airport at 10:30.
Late drop-offs are subject to a $100 per hour fee. Absolutely no pick-ups or drop-offs possible after 15:00.
Children Travelling Along - Child Seats
Meridian RV must be advised if children are travelling along in one of our motorhomes, and what their ages are. Our motorhomes come equipped with lap belts only (not 3-point seat belts). A tether is available for securing child seats in all C-Class motorhomes (but not A Class and B Class). Only forward-facing child seats (for toddlers and preschoolaged children) can be safely installed in our C Class units, one per unit. Rear-facing car seats (for infants) and booster seats are not permitted, because they cannot be attached to the tether. Meridian RV staff are not legally permitted to assist with the installation of car seats. For more information please contact our rental department.
Customer Check-In Form
All customers should fill out a Customer Check-In Form and return it to Meridian RV at least 14 days prior to their first rental day. These forms are sent to each customer with their confirmation. They can also be downloaded from the Terms & Conditions page of our website.
RV pick up for rentals is between 11:00 and 15:00. In order to avoid long waits at our station, customer pick-up times are pre-determined by our rental staff and cannot be altered. All customers should be prepared to pick up their units at their assigned time. We ask renters to call our station either the day before their rental (between 15:00 and 16:30), or the morning of their rental (between 08:30 and 09:00), to receive their pick-up appointment time (as well as transfer time if applicable). We are closed on Sundays and Holidays, so on weekends/long weekends, they may need to call us a day or two earlier.
Transfers To/From Meridian RV
Transfers to our Port Coquitlam station are available from downtown and airport hotels only (no private residences, Airbnb or hostels). All customers travelling with wheelchairs or scooters should advise Meridian RV accordingly upon booking. When travelling with children, proper child seats are required and must be provided by the renter (forward-facing child seats can be rented through Meridian RV when booked in advance). Due to limited storage in our shuttles, we allow a maximum of 1 suitcase (or equivalent) and 1 carry-on bag, per person. No transfers will be provided for bikes (or bikes in carrying cases), snowboards, large equipment or oversized luggage.
Transfers before pick-up:
Transfers to our station take place between 09:00 and 14:00. Our shuttle has a schedule to maintain, therefore customers must be prepared to be picked up at their advised time. Any customer that misses their shuttle will have to make their own way to our station.
Transfers after drop-off:
After drop off, the Meridian shuttle will transfer customers to either the airport, or a downtown or airport hotel. Our shuttle departs Meridian RV at 10:30 so customers on early flights will have to arrange their own transportation to the airport.
Parking at Meridian RV
Customers needing to park their cars overnight at Meridian RV must remember to give their keys to one of our rental staff so they can be moved to our back parking lot; no overnight parking is permitted in the front lot.
Pick Up Unit
Anyone listed on a contract as a ‘driver’ must be present at pick up, or they will not be permitted to drive - no exceptions. The ‘principal driver’ is the renter, and he/she must produce a valid MasterCard or Visa for the security deposit (no American Express, pre-paid credit cards, debit cards, wire transfers or cash). At pick up, Meridian RV reserves the right to refuse a rental to a driver not deemed fit to handle an RV. Pick-up appointments take 90-120 minutes. During this time the contract is signed, insurance is discussed, and the renter receives a demonstration of the unit. If necessary, a test drive can be arranged. Before leaving the station, each renter receives a rental guidebook and other helpful information for their trip.
Required Security Deposits
All renters are required to pay a Security Deposit at pick up in accordance to their insurance coverage. Premiums for Basic Insurance are included in all nightly rental rates. For wholesaler/agent bookings, we also include the premiums for the Limited Risk 'CDR' Plan, which lowers the security deposite at pick up to $750.
Security Deposits are as follows:
Basic Insurance: $3750 Security Deposit
Limited Risk 'CDR' Plan: $750 Security Deposit
We accept only MasterCard and Visa for the Security Deposit - no American Express, cash, wire transfers, debit cards or pre-paid credit cards. Security Deposits are refunded at drop off provided the unit has been returned on time, there is no damage, it’s clean on the inside and out, all equipment is present and undamaged, the holding tanks are all empty, the gas tank is full (prior to checking in unit), and no damage claims have been made. Credit cards used for security deposits should be valid for at least six months after customer drop of unit. In all cases, the exchange rate difference between the deposit given at pick up, and the refund given at drop off, is the renter’s responsibility.
RV Availability & Upgrades
On rare occasions, it may be necessary to offer a unit other than the one originally booked. Meridian RV reserves the right to substitute the unit with one of equal or greater value. Any resulting expenses (gasoline, ferry costs, etc.) would be the responsibility of the renter. Should a downgrade be necessary, Meridian RV’s only obligation would be to refund the customer the cost difference between the two vehicles. In the event the renter refuses to accept the vehicle, no refund will be offered.
Customers Taking Ferries
We recommend that customers traveling to vancouver Island and Sunshine Coast book no earlier than a 19:00 sailing. This is because pickup appointments can take up to 2 hours, it’s usually a 60 to 90-minute drive to the ferry, and BC Ferries requires all passengers with reservations to arrive at the terminal at least 30 minutes prior to departure ,or they can lose their reservation. For logistical reasons, we are not able to alter our pick-up schedule to accommodate customers that have reservations on earlier ferries. Please note that we recommend that customers reserve a spot on the ferry for a unit one size larger than originally booked, just in case an upgrade to a larger unit is necessary when they pick up. For ferry information go to: bcferries.com
No travel permitted north of Hwy. 16 and Hwy. 97 (north of Prince Rupert, Prince George and Fort St. John); to Mexico; to any outdoor festivals, events or concerts (including Burning Man); to Death Valley, California, from June 1st to August 31st; on roads designated on official provincial or state maps as ‘other roads – gravel or dirt’. Insurance coverage and the Limited Risk ‘CDR’ Plan are void if travelling in restricted areas without authorization, and the renter will be subject to a $2,000 penalty. All repairs, damages and delays caused by mechanical breakdowns in restricted areas are the responsibility of the renter. Please note that Meridian RV prohibits customers from parking their units within city limits when travelling through Montreal and Ottawa. In the event of vandalism, hit and run, or theft, the insurance and the Limited Risk ‘CDR’ Plan would be void.
Repairs and Breakdowns While on the Road
The possibility of mechanical failure or breakdown is an inherent risk associated with the rental of an RV. Any repairs (or replacement parts) costing less than $100 do not require prior authorization from Meridian RV before servicing. Reimbursement will be provided at drop off when both a receipt and the part replaced are presented to one of our rental clerks. For costs more than $100, please contact our station first for authorization. In all cases, the renter will not be reimbursed for loss of time, transportation costs, inconvenience, food loss, or any other expensesresulting from repairs to their unit. Meridian RV will not offer refunds or repairs for malfunctioning back-up cameras, generators, television sets or awnings. These are additional items that we offer to customers at no extra charge. Although we make every effort to repair them when they malfunction, at times there is not enough time to do so in between rentals. In such cases, Meridian RV is under no obligation to contact the next renter picking up the unit about the issue.
Returns take place between 08:30 and 10:00, on a first-come-first-serve basis. All renters must be physically present at drop off, and cannot send someone in their place to close their contract. Renters are not permitted to leave their units in the Meridian RV parking lot. We also ask that units are not parked and left on the road in front of Meridian RV, as it puts the unit at risk of damage and is prohibited by the city (subject to a $500 charge by Meridian RV - $300 from January 2020).
Since late returns are both disruptive to daily procedures in our rental department and an inconvenience for customers waiting to pick up their motorhomes, late fees are in effect for any units that have not been dropped off by 10:00 in the morning. Late Customers will incur a charge of $100 per hour until the unit is returned. They will also be asked to pay any costs that Meridian RV incures if it becomes necessary to compensate another customer waiting at the station for the unit to be dropped off (meal costs, hotel nights etc.). For logistical reasons, our rental staff are not able to check in units after 15:00, no exceptions. Customers that do not drop off by 15:00 must be at the station at 08:30 the following morning to return their unit. Further charges will apply if the unit still hasn’t been returned at that time. With all late returns transfers are considered void.
We allow early drop offs, but will not offer a refund for lost days. We recommend that customers contact Meridian RV in advance to advise our rental staff that their unit will be dropped off early. Units dropped off during our regular drop-off period (between 08:30 and 10:00) will be checked in on a first-come-first-serve basis. After that our rental clerks have pickup appointments scheduled, so customers dropping off early will have to wait until a rental clerk is available to check their unit in. No units will be checked in after 15:00. If a customer dropping off early has a trnasfer booked, they must check in between 08:30 and 10:00, or the transfer will be considered void.
Potential Charges at Drop-Off
• Failure to bring unit back with a full tank of gas: $50 refueling fee plus cost of gas;
• Failure to empty holding tanks: $25 charge per tank;
• Failure to refrain from smoking in unit: $250 charge;
• Failure to abide by no pet policy: $500 charge; (From January 2020)
• Failure to notify Meridian RV of pets travelling along: $500 charge;
• Failure to bring unit back clean inside/outside: $100-300 charge, depending on condition of unit;
• Failure to return unit in the presence of a rental clerk: $500 charge if customer parks their unit on our lot or surrounding area and leaves without closing their contract with a rental clerk.
Please note that we cannot hold lost items indefinitely, so unclaimed items will be kept no longer than 2 weeks after drop-off. Customers wishing to have items shipped to their home overseas should make arrangements themselves through Fedex and then advise Meridian RV what day the item will be picked up.
Responsibility of Renter
When on the road we require renters to exercise prudence in handling and operating our rental vehicles. Misuse and failure to exercise due care and attention in their operation may result in damage charges. Please note that the renter is also responsible for routine on-the-road maintenance, which includes checking tire pressure, engine oil levels, and coolant levels, at each refueling. Renters will be held responsible for any damage that occurs when regular maintenance is neglected; as well, they will be asked to pay for missing or broken items from their Convenience Kits when applicable.
In the event of an accident, damage to vehicle, fire, or theft, renters are required to do all the following or their insurance and Limited Risk ‘CDR’ Plan will be null and void:
• Contact Meridian RV and the Police within 24 hours of occurrence
• Provide Meridian RV with a copy of a police report or file number at drop off (in the event the police do not file a report, the renter has to show proof they reported the incident to authorities and for this purpose a written note or business card is sufficient)
• Fill out an accident report form (found in the rental guidebook provided to all customers)
• Take pictures of the damage to the unit and accident scene
Should a unit be damaged beyond repair due to an accident, Meridian RV is under no obligation to replace the unit, nor will they be required to refund the customer for unused rental days. In all cases, personal items and personal injuries are not covered by insurance.